Great hotel located just a few blocks away from Parque 93. Rooms are large and comfortable (large windows). Has a spa, indoor pool and gym. A bar with life entertainment Wednesday and Thursdays and good snack food. Great to watch the world cup. What impressed me the most was the staff. From the front desk to the bar attendants to the breakfast servers everyone cared and made you feel at home.
I had an excellent stay at DoubleTree Bogotá Parque 93, and what really made the difference was the staff. At check-in, I had a small issue with the room I was initially assigned, but Carlos, the Front Office Manager, handled it professionally and made sure everything was resolved favorably. The room itself was very comfortable, with an excellent mattress, great sheets, and pillowcases. I honestly had one of the best nights of sleep I’ve had in a long time. The bar and restaurant team were the real highlight of the stay. Andrés, Nuri, and Stiven showed great teamwork and a genuine commitment to exceptional customer service. Stiven, in particular, was a real character and made the experience even more enjoyable. I hope he makes it to working on a cruise ship someday, because I think he would excel there as well. Alexander, the Captain in the restaurant, also deserves special mention. He consistently went out of his way to make guests feel welcome, and I noticed he gave that same attention and warmth to everyone, not just me. At the front desk, Alejandra was reserved in personality, but very capable and efficient. She clearly knows her job and handles things with ease. Amelia was also frequently visible around the hotel, and although I am not sure of her exact position, she always took the time to speak with me. Any time I mentioned something I needed, she followed through and made sure it was taken care of. I originally planned to stay only two nights, but because of such a great team, I extended my stay to five nights. By the end, I almost felt like family there. Other hotels in Colombia would be lucky to have a team like the one at this DoubleTree.
The rooms are very nice, clean and comfortable. The best part about our stay is the staff. Amazing work by all but specially by Alexander during our breakfast experience. He made sure we felt like at home. He goes above and beyond to greet and assist all guests that came into the room. This is the second time we stayed here within the last 2 years.
Spend 5 days and 4 nights here... and I loved it. Staff is friendly. The entire space is extra clean and smells so good. The gym and the pool.... muah...chef's kiss 💋. Ps: If you eat the snacks and drink the items in the mini refrigerator in your room, you'll have to pay for them when checking out which can be a bit expensive. However, it doesn't take away from the quality and beauty of the hotel. I really really enjoyed my stay. Highly recommend 👌 *Just realize I didn't take any pics of my room....but it was absolutely beautiful and clean just like the rest of the hotel.
I would never recommend this hotel. In fact, I can’t remember a hotel stay this bad. From the service to the condition of the property, this was an incredibly disappointing experience. The staff could benefit from training in customer service, professionalism, and empathy. After returning to our room after the first day, within 30 minutes we had three separate people knock on our door, one of whom was the hotel’s Revenue Manager, to tell us there was blood on the sheets and that we would need to pay for them. They tried to soften the message by asking if I was okay, but the purpose of the visit was clearly to discuss charging us. I had surgery just a few days before arriving, and unfortunately a few very light spots of blood got on the sheets. It was upsetting and honestly shocking to have that handled with so little empathy. Prior to this stay, I had been at the Marriott Residence Inn in Bogotá, where a similar situation was handled with warmth, professionalism, and understanding. No one knocked on my door demanding money. Another uncomfortable interaction happened when someone knocked on our door, spoke only in Spanish, and left before we understood what they needed. A few minutes later they called the room and again spoke only in Spanish. When my mom said “no español,” the person responded clearly in English, “You don’t speak Spanish?” When she again said no, they hung up. It was unnecessarily rude and dismissive. Beyond that, the overall service was consistently cold and unfriendly. Even basic room service felt lacking, they wouldn’t bring the food into the room, yet still expected a tip. The room itself was also underwhelming. There was a missing shower door, the safety latch on the door was partially broken and unusable, and there was visible water damage and mess outside our room. Photos included. What really stood out was that we ended up checking out early, and not once did anyone ask, “How was your stay?” or “I see you’re leaving early, is everything okay?” No acknowledgment whatsoever. This hotel was deeply disappointing from start to finish. I regret booking here (even having used points) and wish I had stayed at the Marriott Residence Inn in Bogota.
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