Avani Royal Zona T Bogota Hotel

I had an incredible experience. Very professional and helpful staff. Annamaria was the best; very helpful and accommodating for my stay with any question I had about the city or amenities. Definitely recommend.

The service and attention from their employees at the frontdesk was always very kind and helpful. I stayed for 2 days and It's very strategically located near the heart of the most luxurious area, with easy access to malls and famous tourist attractions in the north of the city, which made me happy. Also I liked the food, even though for my taste should have had a little bit more spices, and the room service was excellent and fast.

The ONLY reason you should stay at this hotel is for the location, but only as a last resort. There are so many other better hotels in the same area that will have MUCH better service. Upon arriving, I found there was chewed gum on the sideboard of the bed (see photo). We put a sign on the door for DND, because we didn’t want anyone entering the room on day 1, we left for a few hours and came back to find they had entered the room anyway. I checked with the front desk and they doubted me and said they would check the cameras and apologized for it. Moving on….the shower has nonexistent water pressure, took me ages to get shampoo out of my hair. I’ve requested amenities two days in a row through their website which was supposedly great - they didn’t receive my requests either time. First one was for towels, since there were no face towels in the room upon arrival, no cotton buds either, and no slippers or robes (the hotel room floor has hardwood flooring). Second time was for ironing board and iron, never received them. I sent pants for cleaning and pressing and was told I would receive them the next afternoon, got back to my room next day late at night and they were nowhere to be found. I had to call reception to get them back. Today, we were out at a tour that ran late and had restaurant reservations but the restaurant had not been responding to us via WhatsApp hours before the reservation, so upon arriving to our room we tried calling them with the room phone - calls were not going through for a local number. Tried multiple times. So I figured the hotel reception would help us - big fat NOPE! I called down to reception explaining the situation very kindly and politely, and they gave us absolutely every excuse to avoid calling them or helping us contact the restaurant. They told us we already lost the reservation and that their mode of contact would be the same as ours so it would be pointless to try! So I guess the hotel is unable to make local calls too. THEN, she told us the restaurant is only a 2 minute walk, we should just go down in person since it’s so close by and talk to them instead of asking them to call…So incredibly unhelpful, rude, and lazy - zero customer service. The fact that we were told to walk over instead of asking them to call is quite shocking. Honestly, I recommend finding a hotel with better customer service, better amenities, better hospitality, and better just overall basic functions. I would rate this a 2-star hotel honestly.

Clean rooms, great service and nice breakfast. We had the opportunity for a free late check out because of a late flight. The location of the hotel is good, it’s very safe around there. In the evening it can be a little noisy. But would definitely recommend.