Holiday Inn Birmingham Bromsgrove By Ihg

Hotel is lovely but sadly although its my own fault I was really disappointed to find that after leaving some clothes in the wardrobe I returned 1 day after to ask if they had been handed in but got a lady on reception who just sent a text to housekeeping (apparently) and then told no they were not found. Could they still be in the wardrobe ? No more help even though I gave the room number so we could of gone and had a quick check. Shame as im a regular customer ...or was...... having never left anything behind before I was disappointed with the effort of looking for my items.

The hotel looks a little bit tired from the outside, but it's a whole different experience inside. Nice bar area and facilities including a pool. Will stay here again.

Arrived in a heat wave and was given a hot room with windows open to the motorway. No aircon or fan. Would have given 2 stars but staff did oblige with a much nicer and cooler room with a fan. Breakfast was good, staff nice and pleasant lounge areas. Corridors, doors and window frames area ready for repainting asap.

The facilities of the hotel are nice, and I can see this being a great spot to stay in. We stayed for two nights for a wedding, but unfortunately had a negative experience. Our room didn’t have working air conditioning, even though this was advertised for the room - and it was during the heatwave. We asked if we could change rooms, but was told this was not possible and that the air con system for the hotel wasn’t working so no rooms had air con. However, another couple who were staying at the same hotel told us that their room had air conditioning, meaning the staff lied to us. We had to sleep with the windows open, next to a motorway which was exceptionally loud. Also whilst getting ready for the wedding, maintenance came to check the bathroom, they were polite but why accept guests to a room if it’s not fit for purpose. Additionally, we asked the cleaners to leave our room, but whilst we were out they cleaned it anyway. We also put £50 onto the room, and was told anything we didn’t spend would be refunded. Upon leaving I decided to check this as no one clarified how this would work, it was a good job I had because there was confusion on how this process worked, so likely we wouldn’t have had our money back if I hadn’t queried. Overall, we had two awful nights sleep, staff didn’t seem to know what was happening and our room wasn’t suitable. A shame as the place itself is very nice.