Mercure Bilbao Jardines De Albia

We had an incredible stay at the Mercure Bilbao Jardines de Albia. The location is outstanding — right near the centre of town, close to all the major attractions, and only a short ride to both the airport and the cruise port. We happened to be there during the tail end of a 7‑day festival, which made the experience even more amazing. Everything was happening within a 2‑minute walk from the hotel, so we were right in the heart of the celebrations. The hotel itself was fantastic. Our room was spacious, the bed extremely comfortable, and the stocked mini bar was a great touch after long days out. The food and drinks on site were consistently good, but the real standout was the staff. Everyone was incredibly friendly and went out of their way to help guests who don’t speak Basque or Spanish. A special mention to Leire, who made learning the language an absolute joy — such a beautiful soul and a highlight of our trip. And Hernan at reception made us feel genuinely welcomed from the moment we arrived until the moment we left. Amazing location, amazing people, amazing stay. We’d return without hesitation.

The hotel and rooms are all nice enough and the location is good with plenty of bars, eateries and shops close by. The old town is only a short walk away and Guggenheim isn't too far away either. The big problem is the noise. There are 2 nightclubs close by and ear plugs barely helped in my room on floor 1. I may have been able to overlook this if the hotel was cheap, but for the money I cannot recommend it.

Stayed at Mercure Bilbao with a service dog. Overall, a solid mid-range hotel and a convenient base for exploring the city. The location is actually better than expected — it is quite central. The Guggenheim Museum is around a 5-minute walk, and the city center is about 10 minutes on foot. There are also plenty of great pincho bars and local spots nearby, which makes it easy to experience Bilbao’s food scene without needing transport. The hotel itself is comfortable and practical. Rooms are clean and functional, in line with the Mercure standard — nothing luxury, but everything you need for a short city stay. One standout point was the bar staff — genuinely very friendly and welcoming, which made a noticeable difference. The rest of the service was more standard and professional, without being particularly memorable. I traveled with a certified service dog, and there were no issues staying at the hotel. However, all documentation was carefully checked at check-in, so make sure to have everything prepared in advance. Overall, a good and well-located option in Bilbao for a short stay, especially if you want to be close to key attractions and food spots.

I stayed at this hotel for two nights. Reception spoke impeccable English and the hotel is located near a subway station and really close to all the amazing things you can discover in Bilbao. The hotel, however, was kind of outdated and I wouldn’t give it a four star rating. The room was quite small, which I don’t mind, but the AC was barely functioning. The room gets really hot, even when you put it on full blast. Moreover, the gym only had cardio machines and no free weights. The breakfast was okay. I think this hotel is fine for a quick weekend-trip. I think it has potential after a thorough renovation.