Hotel Carlton

We stayed at the Carlton Hotel in Bilbao for one night and absolutely loved it. From the moment we arrived, the service was exceptional—warm, professional, and incredibly helpful. We were especially lucky to be able to check in very early, which made our stay even more comfortable. Everyone we interacted with spoke excellent English as well. The hotel itself is beautiful: spotless, luxurious, and full of character. It has that elegant, classic, old-world hotel atmosphere that makes the experience feel much more special than staying in a typical modern hotel. Our room and the little terrace overlooking Plaza Moyúa were a real highlight. Sitting outside and enjoying the view of the plaza was wonderful, especially with the hotel’s beautiful location right in the heart of Bilbao. Overall, everything—from the service and cleanliness to the atmosphere, location, and attention to detail—was fantastic. You genuinely feel a little special staying here. We would absolutely come back. 5/5 – highly recommended!

Lovely hotel with old charm , Serice and staff excellent and very friendly . Bathrooms could do with an upgrade . A shower in a bath in a 5 star is not really 2026 . The balcony terrace over the city is special for a drink . would return when in Bilbao .

What a gem right in the heart of Bilbao! Perfectly placed — you can stroll straight into the old town for pintxos, but it's tucked away just enough that nights are blissfully quiet. The staff were absolutely wonderful. Attentive to every little thing, always a step ahead. They brough our suitcases up in the room before we'd even settled in. Also the rooms were very spacious compared to other hotels I stayed in in Bilbao/San Sebastian. Would happily stay here again in a heartbeat.

Great hotel in the centre of Bilbao. About 10-15 minutes walk to Guggenheim, Old Town, San Mames Stadium. Great location. Breakfast was very good and our room was huge. It was basically a bit too good for our purposes but it was nice to enjoy. Steam room next to gym is a bonus. No pool though.