Zack was amazing! We had a hotel reservation nightmare involving the dates and the name on the booking, and we were stressed and unsure how to fix it. Zack took the time to help us figure everything out and made a frustrating situation feel manageable. He was patient, kind, and genuinely helpful. We’re so grateful he was there to help us!
We were in need of a hotel last minute and we found this hotel the service was very nice the receptionist was very nice and even gave me a candy bar we went down for something to drink and their cocktails were very good the room was very nice the bathroom wasn't that small or big it was the perfect size the bed was very comfortable everyone was very nice and it was very calm there I highly recommend
I stayed at this hotel for two nights last weekend for a business trip. Although I requested a company invoice upon arrival, when I called today to report that my invoice hadn't been sent, they stated they didn't have my company information. While such a mistake is possible, the hotel room lacked air conditioning and a refrigerator. Charging €340 for two nights and providing such disorganized service is a warning to future guests.
Our experience at this hotel was extremely disappointing. We traveled from Belgium to Berlin, spending about 12 hours on the road, and despite having a valid reservation, our group of 7 was left standing and waiting for nearly an hour. The staff at the reception seemed completely disorganized, with different employees giving different information and no one appearing to know what was going on. As international guests, we felt we were treated unfairly. Because of the poor communication, contradictory information, and unexpected charges, we were left with the impression that we were being taken advantage of. Whenever we asked for clarification, we received unclear or conflicting answers, and no real effort was made to resolve the issues we faced. The customer service was unprofessional, the organization was chaotic, and we felt that guest satisfaction was not a priority. After such a long journey, this was the last thing we expected. This was one of the worst hotel experiences I have ever had. I strongly recommend that international travelers carefully review all reservation and payment details and keep records of every interaction. Based on our experience, I would not stay at this hotel again and cannot recommend it to others.
I honestly don’t understand how this hotel has any stars at all – even one star would be too much. I booked a room for 3 people via CHECK24, but upon arrival we were given only a double room and asked to pay extra for the third person, although there was no clear indication of this during booking. We had to argue with the reception for a long time, and our concerns were not taken seriously. Instead, they tried to blame us for the issue, while the staff kept saying they had no information (“we don’t know”). The room was completely unsuitable for 3 people and in poor condition. The bathroom was dark, outdated and not acceptable. The invoice we received is unclear and not transparent – it does not show what the charge was actually for. What is even more concerning is that I later found similar reviews describing the exact same issue months ago, which clearly shows that this is an ongoing problem that has not been fixed. Overall a very frustrating and disappointing experience. I would definitely not recommend this hotel.
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