Harry's Home Berlin Moabit

Be aware that the hours posted for reception are not correct. The reception closed early today due to staffing issues, we were sent an email on how to access our key card. We arrived at the property over an hour ago. Accessed the front door with the code provided via email and retrieved our key from the lock box. The key did not work and we were trapped in the entrance area until another person in the hotel exited the building. We are now trapped in the lobby unable to get in our room. The numbers posted on the door and the sign are Munich numbers and the person was unable to help us. After 6 phone calls to various number we were told a staff member was on there way in 10 minutes. Thirty minutes later we called back because no one had shown up. We were told over the phone how to access an all access key to use for the night. This is unacceptable and we do not feel safe staying here and leaving the building with potentially being locked out again. There were other hotel guests unable to get into the building and their rooms as well. This is not a hotel with 24 hour reception. Beware, if any issues arise help is not easily or efficiently accessed.

I booked this hotel through Booking, and my reservation clearly stated that all taxes and fees were included. However, when I arrived, the hotel claimed that the city tax was not covered and charged me an additional €28. Whatever disagreement exists between the hotel and their booking agency should not become the guest's responsibility. Asking customers to pay because of their internal arrangements is simply unprofessional. On top of that, it's the middle of July and the air conditioning barely works. Every time you are back from outside, it stopa working and you have to go to the reception and ask them to restart the system, which is very inconvenient. The number of homeless people struggling with addiction around the hotel also made the area feel quite uncomfortable. Simply, stay somewhere else.

Great location next to the station. Rooms a great size and very nice balcony. We stayed in a suite and would thoroughly recommend. Martin on reception was very friendly and helpful!

The hotel itself was nice, clean, and well-maintained, which we appreciated. However, the surrounding area was very concerning and significantly affected our stay. There is a park directly in front of the hotel where a large number of homeless individuals gather, and many of them were clearly heavily under the influence of drugs. Their presence was constant, and we were frequently approached or had to pass through groups of people who appeared extremely intoxicated, which made us feel quite unsafe and uncomfortable. Additionally, our stay was disrupted by the fire alarm going off twice in the middle of the night, requiring a full evacuation both times. Although we were allowed back in after firefighters checked the building, it was very disruptive and unsettling. Overall, while the hotel itself was clean and decent, the location and repeated disturbances had a major negative impact on our experience.