Malone Lodge Hotel & Apartments

The hotel was clean and well presented however I was given a steak sandwich instead of the steak I ordered . The mistake was rectified , however on checking my bill the next morning I found I was charged for both . After not being able to speak to a manager before our check out due to early morning tours I decided to email the hotel . After three days with no reply I phoned and was assured a manager would return my call , another three days and im still waiting . Worst customer service I've encountered . However a young man , Robert , on the front desk was most helpful and calm . He helped us tremendously with our tours and travel i would suggest the management take a leaf out of his book on customer service

Awesome location in the Belfast area. A perfect starting point for our area visits. The staff at the Malone were wonderful and attentive. Rooms were cozy and well furnished. The hotel has dining and a small bar available as well as meeting rooms. I have never felt so at home, so far away from home. The redbrick Victorian has windows that look out onto the roadway for people watchers, and the parking in the back make it much easier to travel in and out. Our room was on the southeast corner looking out into the road and the alley corner. Although there was nightly traffic it was not too noisy. A truly beautiful hotel.

Used this hotel for dining or visiting its bar or its function rooms for events, never used for overnight stay. Large parking lot at the back, including an underground level. Public areas spotlessly clean, all mahogany, leather and terracotta. Very pleasant. A reasonable menu at the restaurant, a very helpful team at the bar. The restaurant and the bar are worth a visit, especially to justify your parking on their property if you are after something else in the area, for example the Queen's Uni, whose buildings are scattered around.

We attended the wedding showcase at Malone, and what a transformation it has undergone. The venue is absolutely stunning, from the elegant reception room to my personal favourite, the beautiful ceremony room. The event coordinator, Jemma, was fantastic. She gave us a tour of the venue and really helped us picture what our wedding day could look like there. She answered every question we had with confidence, explained all of our options clearly, and her knowledge and passion for the venue really shone through. She made the whole experience feel exciting and effortless. We left feeling incredibly impressed and even more excited about the possibility of celebrating our wedding at Malone. Highly recommend booking a visit if you’re looking for a beautiful wedding venue.