The location was great, the breakfast buffet was good, and the common areas looked very nice. But the rooms need to be updated and better taken care of. There were stains on the carpet, a coffee stain on my pillowcase, and so much dust in the fan and on the fan blades that it was unable to be used. When I attempted to use the fan it blew so much dust that it looked like snow. I had to shut it off immediately. The windows only open 1/2 inch so no air can circulate and there is no air conditioning.
Leonardo Hotel Belfast
Address: Great Victoria StreetAvailability
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Facilities
Reviews
I don’t usually write reviews however on this occasion it feels necessary. I booked this hotel as a surprise 21st birthday present for my boyfriend and I had arranged for the room to be decorated. Due to a miscommunication on both ends it wasn’t decorated when I arrived however after speaking to reception this was made possible when we went out for dinner and they went above and beyond to make it happen. They upgraded us on arrival and had left treats and a note for my boyfriend to receive. I would highly recommend this hotel and we will be back.
Absolutely gorgeous hotel. Cannot rate highly enough. Clean room, lots of hot water. Very comfortable bed. Breakfast was delicious and the hotel feels very safe and secure with card access to the lifts and toilets. Centrally located too which is a bonus. Special mention to Laura at reception who, after hearing we had had a difficult travelling journey, arranged to make our evening a little bit better with a complimentary drink. It was very much appreciated and demonstrated that extra step in customer care which means we will be recommending this hotel to others and will book ourselves again in the future.
Amazing experience from start to finish. Check in staff we're amazing and couldn't fault them at all. Very professional and extremely polite. Bar staff were very friendly and helpful. Rooms were very nice and about what we expected. Breakfast was exceptional and had a great selection of cuisines to choose from. Location was great and within walking distance of the city center. Will definitely be back to this hotel. 10/10
When we arrived the hotel was extremely busy. We had to wait almost an extra hour for our room to be ready which was inconvenient as we had plans that evening. We had a family room which was tired and not cleaned properly. Considering we had to wait for it to be ready we expected it to be of a higher standard. The family room was very small with one window. The carpet had stains on it, and there was hairs in the sink and in the bath. The sofa bed for my children was not ideal and had many gaps at either side and the bedding was limited for them. There was also an empty juice bottle underneath the bed which my three year old daughter found. I understand it was an extremely busy weekend but having paid a lot of money for our room for one night we expected a much better experience. The food was average and not very warm. I feel my ratings would be lower only the staff were friendly and welcoming. The hotel lobby is beautifully decorated and it is a perfect location for exploring Belfast. The car park recommended on the website was a helpful recommendation and easy to find and close to the hotel. However, I feel we over paid for the experience we had, and most likely will not return.
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