Outstanding stay at Park Hyatt Beijing. The service was beyond our expectations—professional, attentive, and genuinely caring. The breakfast spread was excellent, with a wide variety of high-quality options and impeccable presentation. A truly luxurious experience from start to finish. Highly recommended.
My first park hyatt experience, and i feel like this is a letdown of what I always thought park hyatt was, this could be specific to this property, but i have always looked at park hyatt at a waldorf astoria leval and this doesn't compare. The room was nice, nothing crazy The shower is really good and large hottub-style bath Service could be better, and for such a hotel I would expect the staff to know english Bed is really comfortable. View is great Wish it would have said online that they are doing construction and there would be noise. Most propertys warn you. Overall, great hotel but I dont think its close to park hyatt standards (again, first time, but from hearing and seeing reviews and pictures)
was staying at this hotel for a week, and the room was immaculate. service staff were really helpful too, they assisted in delivering the parcel i have ordered, and brought them to my room in a timely manner. with regards to other inquiries that i required assistance with, the concierge was very helpful and willing to go above and beyond to assist me. would definitely come back here again!
It was my worst Hyatt experience ever. - Mold: There were visible mold spots in the shower, which is a serious health hazard and completely unacceptable for a hotel, especially a Park Hyatt. - Stains: The carpet had large, noticeable stains, giving the room a dirty and unkempt appearance. - Worn-out Furnishings: The cabinet was clearly worn out and in need of replacement or refinishing. Furthermore, I was dissatisfied with the service I received. When I brought these issues to the attention of the hotel staff, I did not feel my concerns were treated seriously. It was only after I contacted the Hyatt Globalist line that I received any real attention to the matter. We were moved to another room the second day. The second room was cleaner, but still not clean enough. It had big dirty spots on the floor of the toilet room, and stains on the carpet, etc. The toilet was clogged one day, and after the cleaning lady fixed it, she washed her hands without soap and used the guest towel to wipe her hands. I recommend to not trust their towels. The bar service was also very bad. My husband had stomach issues so we only ordered 2 drinks among 3 people. The waitress rolled her eyes and said "just 2?". We didn't receive any service after that. Our water was not refilled after that. While I appreciate the gesture of offering bathroom samples and a box of chocolates as compensation when we checked out, this is wholly inadequate considering the substandard condition of the room and the initial dismissive response from the staff. They offered a few thousands of points later after negotiating. I declined that as well as it's so inadequate for this experience. Best advice, do not stay there.
I have stayed here almost every time I come to Beijing since its opening. Over the years the hotel has gotten older but so did its service and up keep. During my most recent stay of four nights I have had a few observations which I would like to point out: 1. The first room I got reeked of cigarettes to a point I felt nauseous. I contacted the front desk and they were nice to switch me to a lower floor (from high floor room I paid for to a larger room on the lowest 37th floor). The layout in the larger room was pretty bad, where the sink was secluded, and the shower was facing the closet. The windows were small, albeit with more sides and therefore more views of the street. The room was not kept well, there were broken solar panels in the corner of the bathroom. I didn’t ask to move again simply because I didn’t want to keep on switching rooms 2. The hallway would smell like smoke every morning I left for meetings and every day when I got back from meetings. For a nonsmoking hotel, this has not been handled well. 3. The aircon was weak to nonexistent. Lobby was a pleasant temperature and Beijing has been scorching hot. My hotel room displayed a constant temperature of 28 throughout the day and night, no matter how low I turned the control panel by the bed. As the hotel is fitted with down duvet and lined with down lining, I would wake up in sweats constantly at night. 4. I ordered room service twice during my stay. Once I ordered a club sandwich, after calling guest service asking where the food is after 40 min, the food was finally delivered. The sandwich was cut into 4 pieces, one of them had the bottom slice of bread missing completely, and the others were loosely put together by picks. Not sure what went on there. 5. Last but not the least, I noticed the coffee cups if not all cups in my room were never replaced during my entire stay. Which means either they wash it with water in my room and wipe it with whatever they had at their disposal, or simply just wiped the cups and put them back. None of which is acceptable for a Park Hyatt. I know the cups were never replaced because there was one coffee cup with a very distinct crack in the middle and I deliberately used it for coffee every day. I would then wash my cups again and wiped them down with alcohol wipes every day. There are observations here and there but those were the main issues I had with the hotel. Such a pity to see this as I loved the hotel for many years. But there are plenty of other great choices in the area which are newer if travelling, so will try those next time.
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