The scenery and service were great, but they made a serious billing mistake. We had already paid online, yet they charged our credit card again for three nights when taking the deposit. We only noticed it later and were told the refund could take up to seven business days. Since we were only in Dalian for four days, this caused a lot of unnecessary stress and affected our trip. The manager later offered an Executive Room upgrade and lounge access as compensation, but I still feel this was not an appropriate response to such a serious double charge.
Grand Hyatt Dalian
Address: 33 C 3 Zone, Shahekou DistrictAvailability
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Facilities
Reviews
Without question, this is the finest place to stay in Dalian. Every aspect of the hotel operates at an exceptional level, yet what truly elevates the experience is the staff - their attentiveness, warmth, and genuine hospitality transform a great stay into an unforgettable one. The breakfast buffet is outstanding, offering both quality and variety at a level that exceeds expectations. Equally impressive is the experience in the club lounge, where service is not only efficient but intuitively personalized, creating a sense of ease and exclusivity throughout. Ultimately, it is the people who make the difference - and here, they do so consistently and effortlessly. To crown it all, the view is nothing short of spectacular. Overlooking the ocean, the beach, and the sweeping bridge, the panorama is both calming and visually striking, adding a remarkable sense of place to the entire stay.
The Grand Hyatt Dalian is one of the most beautiful hotels I’ve ever had the pleasure of staying at. Our room was modern, spacious, and impeccably clean, with a stunning view of the Yellow Sea and the Changhai Cross-Sea Bridge. The hotel is perfectly situated, just steps away from Xinghai Park, Binhai Road, and the Dalian Xinghai Aquarium, making it an ideal base for exploring the area.
Great location and service at this hotel. We spent 7 days at the hotel including the New Year eve. Great view from the room to the XingHai Square and the ocean. The restaurant at the 47th floor is highly recommended with Dalian local seafood dishes. Overall, great experience and friendly staffs.
A really nice property, great location, attentive and friendly service. The one main thing we had problems with was the air-conditioning in the room. It just wasn't adequate to provide any cooling. We had them come several times to check but each time they said it was operating fine, even though it was between 23 and 25 degrees inside when set on 16. It made it difficult to sleep.
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