Excellent stay two times in December/ January 2024/25. Reception is okay and helpful. Staff very friendly and helpful. Buffet is perfect for all needs at breakfast and dinner. Beds are clean and convenient. Gym and swimming pool are perfect. Didn't missed anything. Below the hotel there is a huge huge shopping mall with endless number of restaurants for any kind and need.
Absolutely incredible hotel. Staff were exceptional. Food was amazing. Rooms were very well appointed. Highly recommend.
Great Hotel fully accommodated with bathe tub and tea center. Great restaurant offers variety of breakfast choices. Near to Water Park, Tianjin Tower, Nankai University
The hotel maintains a very high class. the service is perfect, clean and neat, the laundry service is absolutely fantastic even though it costs quite a lot. We ate at the restaurant and the food was OK, but I might have expected a little better quality in the food at a 5 star hotel. But otherwise it is very luxurious and comfortable.
Stayed here for 4 nights for vacation and had an amazing experience. Rooms and atmosphere: This hotel is relatively new, only being built in 2019. I was impressed as soon as we pulled up with the circular driveway and the warm and soothing lighting. The room was clean and luxurious, with a top-of-the-line Toto toilet, plenty of amenities (even after a disclaimer that they are being eco-friendly and had to omit some!), a Nespresso machine, and at least 6 complimentary bottles of Conrad-branded water. The room was comfortable and equipped with buttons to control the shades and curtains. The only drawback about the room was the temperature, even though Hilton has no control over this - we were not able to control the heat due to municipal government regulations and so it was very hot and dry at 26°C. Service: Concierges were helpful from the beginning, opening the door for our vehicle and all future taxis we called from the hotel, as well as helping with our luggage. Front desk staff was also professional and helpful, albeit not very confident in their English (everyone usually defers all English-speaking guests to the supervisor). The check-in process was not as smooth as expected - we were delayed by the front desk asking for a confirmation of our friend's employment information to confirm whether we were eligible for our rate, which I haven't been asked for at any other Hilton property. Be prepared with their name, position, and the Hilton property where they work. Ultimately, the front desk advised we could provide the information at any point throughout our stay, and checked us in. I would've appreciated being notified of this at the beginning, rather than having to embarassingly scramble to get this information in the lobby. I provided this the next morning, yet was asked for this again on check-out. The front desk experience definitely wasn't what I was used to for the Conrad. Housekeeping staff was wonderful, replenishing water and helping to replenish toiletries - special shoutout to Jessie Zhao who took great care of us during our stay. Location: The Conrad is located in a prime location in Tianjin. The Luneng CC Mall next to it is newly built and has a full complement of shops and food. The Tianta and Shuishang Park next to the hotel are spots even frequented by locals. The Tianta subway station is only a 3-minute walk away.
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