Bvlgari Hotel Beijing

Absolutely the WORST bar experience ever. The waitress acted like customers were a complete inconvenience, which was such a unique and unforgettable touch. I’ve been to bars all over the world, but nowhere else have I experienced this level of “we truly do not care.” Even better, after I left a review on Dianping, the hotel complained about it and asked me to delete it. Incredible customer service strategy. Truly a one-star approach to handling feedback.

I only came in for a coffee in the lobby. The service in the lobby bar was very good and the drinks were excellent. We had some appetizers that were also excellent. My concern is there were a lot of influencers taking photographs of themselves in the lobby. It definitely didn't feel like an exclusive environment if you were a guest. I was also approached by a man in the lobby, who started asking me questions in english about myself. I felt that he was trying to find foreigners to create a relationship for some reason (scam?). I made it clear that I spent a lot of time in beijing and was very comfortable there. I definitely think they need to increase the security in the lobby.

The hotel is right by the Liangma river and is walkable to Sanlitun. The rooms are nicely appointed with nice amenities. Service is top notch, and a special shoutout to Helen, who was super helpful, attentive and responsive throughout my stay!

Bvlgari Hotel Beijing: Not Enough Style, No Substance For a hotel that commands one of the highest price tags in Beijing, the Bvlgari fails to deliver on almost every count. Upon arrival, our room reeked of smoke—a wholly unacceptable start to what should have been a luxury stay. To their credit, the staff did allow us to move rooms, though the new one was noticeably smaller, compounding the disappointment. Breakfast, whether in the restaurant or via room service, arrived cold and uninspired on both occasions. Service across the board was appalling: indifferent, poorly trained staff who seemed out of their depth. A request for soap over the phone resulted in milk being sent to the room—an error as baffling as it was telling. The arrival experience was similarly lacklustre. The bellmen displayed little initiative, making for an unimpressive welcome. While the concierge was helpful and the in-room amenities were of good quality, these isolated bright spots could not rescue the overall experience. The facilities, though aesthetically pleasing, are unremarkable, and the rooms themselves feel cramped given the rates charged. For a hotel that trades so heavily on its brand name, there’s simply not enough substance to justify the price. If you’re looking for a truly refined experience, you’re far better off at proper luxury hotels like The Peninsula or the Four Seasons, where service and substance meet expectations.