Sheraton Bariloche Hotel

I had a very good stay at the Sheraton Bariloche. The hotel is in a great location, making it easy to explore Bariloche and enjoy everything the area has to offer. The service was excellent throughout my stay—the staff was friendly, helpful, and attentive. The hotel itself was comfortable and provided everything I needed. The one area that could use some improvement is modernization, as certain parts of the property and rooms feel a little dated. That said, this did not take away from the overall experience. Overall, I had a great stay and would definitely recommend the Sheraton Bariloche for its excellent location, great service, and comfortable accommodations.

Absolutely terrible experience from check-in to check-out. I booked a room with a king-size bed, but was given a room with two twin beds pushed together. I woke up in the gap between the mattresses, and when I reported the issue, the staff simply adjusted the beds instead of providing the room I had actually reserved. To make matters worse, the two mattresses were different sizes. The bathroom was also poorly designed. Every time I used the bathtub, the water flooded the toilet area because the drain couldn’t handle the amount of water, leaving the entire floor wet for a long time. The restaurant was even worse. There was no one at the entrance to greet guests, and after waiting for quite a while, I asked the waitress what came with the ribeye (“ojo de bife”). Her response was, “What’s written on the menu. Nothing else.” Despite the restaurant being almost empty, my food took more than 40 minutes to arrive while the chef was chatting with another table. When the steak finally arrived, it had vinaigrette on top, even though this was not mentioned anywhere on the menu. I immediately explained that I am allergic and that consuming it could make me seriously ill. The waitress said they would prepare a new dish. After another long wait, she returned with what was obviously the same plate. The kitchen was open and visible from the dining room, and it was clear that no new meal had been prepared. The smell of the vinaigrette was still there, yet she claimed it was a new dish. I explained again that serving me the same plate after I had informed them of my allergy was unacceptable and could have put my life at risk. Only after I insisted did she agree to ask the kitchen to prepare another one. At that point, I canceled my order because I no longer trusted the staff. The only response I received was that I would still have to pay for the drinks. This was one of the worst hotel experiences I have ever had. The staff were unprofessional, poorly trained, and showed a shocking lack of concern for guest safety. I would not recommend this hotel to anyone.

The worst Hotel so far in our journey in Argentina. Super noisy, no AC, Windows to open but inside the area all the chimneys of the Restaurants next to Sheraton share their kitchen smoke with you. Hotel stuff is very arrogant and even the are lying, except the restaurant chef. They told me, as I stood a 2nd. time, Welcome Bonus is only once a month. As A Platinum Member, I told them the rules, but obviously the manager ordered to give it only once. What is not correct. even when they dont offer it they have to pay 100 UsD compensation. The receptionist was very rude and angry about I am insisting. I guess there a much better Hotels in Bariloche as the Sheraton. And as Platinum Member it was the worst experience in Marriott Group Hotels.

I booked the Sheraton Bariloche hotel for 3 nights. I am a gold lifetime member and used points for my stay. The lobby of the hotel and the pool and workout center are all upgraded beautifully and the breakfast is good. Initially I was very disappointed with my room but thanks to Agostina at the front desk she resolved my problem. She is outstanding and I would like to commend her for how professionally she handled the issue. The Sheraton is very lucky to have her.