El Faro Boutique Hotel & Spa By Don

This hotel is absolutely terrible and I highly recommend against staying here. The property is not maintained, the rooms look like trashy motel rooms. The food options for breakfast are low quality and limited, the service is beyond terrible. We lost money on our booking because we stayed one night and had to leave. It was gross, save your money. There are tons of better options.

Hotel El Faro did not meet our expectations for a property that presents itself as a 4-star international hotel. In our experience, it is closer to a 3-star hotel, and the price does not match the quality of the facilities or the services provided. Our first room had significant maintenance issues, so we requested a change. The second room was in better condition; however, it is clear that the hotel as a whole requires a substantial renovation plan. The staff did their best to assist us and were always willing to help, but there were too many structural and operational issues that were beyond their control. We tried the massage services and, unfortunately, the quality and techniques used were not in line with those of professional massage therapists, nor with what one would expect from a hotel that promotes itself as a spa. Breakfast is quite limited and lacks fresh products, which was also disappointing. On the positive side, the view from the hotel is outstanding and definitely the highlight of the stay. The quality of the linens is also very good. With improvements in infrastructure and overall services, the hotel could better reflect the privileged location in which it is set.

Our stay at El Faro was truly exceptional. As frequent travelers, we can confidently say this hotel ranks among the best we’ve experienced. The location is simply unmatched—you could spend all day and night admiring the breathtaking views. The rooms are incredibly spacious and comfortable, with a large bathroom that includes a luxurious soaking tub offering stunning scenery. Every meal we had was delightful. The sauna and hot tub provided the perfect way to unwind, but the highlight was the heated pool overlooking the lake. We have fond memories of swimming there, basking in the sun, and taking in the serene surroundings. The staff were warm, attentive, and always eager to help. They arranged a fantastic horseback riding excursion for us with a local farm and went above and beyond to ensure our stay was seamless. A special mention to the front desk team, who made every effort to return a valuable hat I had left behind—a small but meaningful gesture that truly reflected their outstanding hospitality. El Faro is a place we will cherish and hope to return to in the future!

The views are beautiful. Stayed in a deluxe room with a lake view. The pictures on the website and the actual room were different, so don't set your expectations too high. Furniture was looking a little rough from use. The hot tub in the bathroom worked, but was pretty cracked and looked like a patchwork of repair putty was keeping the water in. Robes were frayed and stiff. Service at check in and check out was adequate, but nothing special. Felt like a 2 star hotel with a 4 star lake view.