Barcelona Private Transfer From City Centre To Cruise Terminal

The worst taxi experience I’ve ever had. Arrived at Barcelona airport needing a taxi to the Port of Barcelona to start the cruise. Was informed that the taxi would be €46from a cruise representative. As stated on the meter. Which we would be happy to pay. Arrived at the port and the taxi driver switched his meter off and turn and said €76. We couldn’t understand why. I said it said €46 on the meter in your mirror. He said no no plus tax. I refused and then he said he would get the police and locked us in his car. Within 10 minutes the police was there and turned around and said if you don’t pay the fare we will be arrested. It left us no option and had to walk away. Went and told the staff at the cruise ship and they turned around and said it was not on the ship it has nothing to do with us. Thank you MSC Cruises and an even bigger thank you to the black and yellow Barcelona taxis you made our holiday a holiday never to forget.

Driver was early and met us promptly out in front of our hotel. He was very professional and curtious! Easy trip to the cruise terminal!

On way driver was 45 mins early told him it was for 8a then didn’t show up when I called he said he sent someone else they came at 845z. On way back to ship they said we didn’t pay and we didn’t pay. Just a rip off we had to pay him to get back.

No communication showed up 1 hour before designated time so we had to pay for another taxi I need a refund

Super prompt and very professional!! So pleased with the timing and excellence from pick-up to drop off at the Barcelona Port/ Terminal!

The operator kept saying it kept hanging up on us as we were trying to figure out why the car was so early when we changed the day before, very unprofessional.. I'm requesting a refund

Transfer from hotel to cruise ship port. Despite messaging in the app AND calling the day before, the driver never showed. Had to chat with Viator to get help, when driver was 30 minutes late. Viator said my party was a “no show” - we were outside the hotel 15 minutes before the pick up time. 15 minutes after the pickup time I called the tour/taxi operator. Told me not to worry driver will call when we arrives. No call, no text no driver. 50 minutes after the pickup time we found our own taxi. Paid 1/4 of the booked price. Viator will try to process a refund. Very disappointing.

Driver was very prompt, he arrivedd on time and was very good at providing his location since parking was a problem at the hotel.

The driver (UBER) could not find the hotel for pickup. The uber driver did contact me via text but gave up trying to locate the hotel. We had to take a taxi from the hotel to the cruise port. I am requesting a refund from Viator.

Very punctual , the driver was very nice, helpful and took care of us. The car was very clean and confortable

Alex was an excellent driver and highly recommend him! He was very courteous and friendly and knew exactly where our hotel was.

Terrible experience. No one answered our multiple calls and texts. The driver was given a wrong number to contact us and when finally met the driver the car was too small to carry our luggage, so we had to take another taci.

The driver was timely and very Professional - We would definitely use again if in Barcelona. Would recommend.

I was vacationing in Spain with 8 friends and planned a transfer from the hotel to the cruise ship. They showed up at wrong time. Came 5 hours too early. I tried to call to see about getting another ride and the person hung up on me! After numerous emails, they refused to refund me. Their customer service is horrible, especially if you are out of the country. Would not recommend!!!

Driver was at the hotel right on time. Nice clean vehicle. Was very heavy rain outside but we were comfortable with the drivers driving.

My driver never arrived. I called serval times and was told that he could not be located and another one was not available. After the driver NEVER showed up or called, after 45 minutes the hotel arranged for a taxi for us. We were very late considering our scheduled arrival time. TERRIBLE EXPERIENCE.

Driver right on time. Got us to more in a professional and safe manner. Will be using you again. Thank you

Our driver was excellent! Kind and courteous! Met us at our hotel and already knew our boat docked at a different terminal!

Horrible experience. Still awaiting refund. Driver kept insisting he was at hotel although only one entrance and 2 bellmen and my husband and I were watching for him. I was talking to the office trying to find him. He cancelled then I was told another would come in 10 minutes? We were late already and took a cab for 1/4 the cost. Don’t use Viator for drivers, just take a cab.

Never contacted us or never showed for pick up. Waited 45 minutes. Took a taxi to cruise port. So nothing to report

Excellent service, he was on time, confirmed by phone call. Be mindful that you can not change your pickup location on the day of the transfer. This was a bit tricky because my tour did not specify the exact address of the drop off. The driver was very courteous and let me use his phone charger.

Quick service Over priced. Cheaper 3x over to book a taxi on your own. Taxis are cheap in Barcelona, you don’t need viatar for this service.

Never came to pick us up was supose to pick up at 11h and at 11h25 we toick a taxi So please reimburse me

He was polite and got us as close as possible to ship as it was raining . We was a little disabled would have preferred the van like had when we went to the hotel

We booked for 3 adults 3 suitcases. Driver came in a small car, said our bags wouldn’t fit and left. Said we would need to call for bigger car. Called to explain and no other car was sent. Ended up getting a taxi and not able to get a refund. Company said they had to look into the issue. Problem between company and car service, so unable to refund. Fraudulent advertising also, private transport on website shows large SUV, small taxi showed up.

Sent small car for three people with luggage’s and we did not fit tried calling them and they would answer and hang up

The driver did not arrive. He called only speaking Spanish. He told us to call another taxi he was not coming to our hotel. We had to locate another taxi and pay again. We want a refund for our Viator pre paid trip.

We were in the elevator on our way to the lobby and they called, we were cut off. When we got to the lobby they were gone. We called and they said our ride was completed. We got a taxi. We would like a refund.

After 5 calls and 1 from the hotel the 10am pickup never happened Waited until 11am, you failed to call back. Very poor

Very nice ride from hotel to Viking! Driver was on time and very helpful! Also attentive to details and which route to go.

We had to cancel as our hotel put us in another location. We tried to change the pickup Location and/or cancel. We were not allowed to do either. We had to book another ride from hotel to the ship.

Driver showed up on time, loaded our luggage and got us to the cruise terminal on time!! He didn't speak English, but really wasn't a big issue, and we WERE in Spain, so totally understandable.

This was terrible. We pre-paid for pickup service from our hotel to the cruise terminal in Barcelona for 7 people. They were late and only sent 2 little taxis that only accommodated 4 of us. The other 3 people had to pay for another taxi. We immediately called to report the issue and Viator emailed the company they assigned our reservation to for a refund. Received an email that they were not going to refund our money. We had 4 additional reservations but immediately cancelled them after the issue with this service. We will never use them again! They stole our money!!!!

The front of our hotel was very busy but when I walked out to speak with a porter our driver was also standing there talking to him and trying to find my group. They were there on time and got us to the port quickly.

Easy, on time and stress free! Would recommend this service and use it again in the future. Hotel pickup and friendly

Excellent service from a nice driver. We had a bit of confusion in finding the right cab from the six at the hotel, but it quickly sorted out in minutes and caused no delay.

Communication was terrible, cost of trip from pick up to drop off was 3.5 times more than the normal fare charge. Picked up in a marked taxi, was to be a private non labeled car. Overall not good.

Sadly , the driver never showed up at our Airbnb to take us to Barcelona cruise port terminal . I had to call another company . The owner himself of Taxibarcelonas came right away as soon as I called them and drove us . So I am asking for a refund from Viator .

Driver never showed They texted me after snd said driver unavailable So we used a taxi snd I will tomorrow too Terrible experience

Easy, smooth, stress-free and efficient for a group of 5 including 5 luggages. Great driver who waiting for us at our air BnB on time.

Arrived 10 minutes before pickup time. Smooth easy drive, absolutely no issues at all. Driver was courteous.

Arrived right at pick up time and got us to our destination quickly and safely. Easy to book and great communication.

I paid for private transportation in a black Mimi Van but a dirty taxi showed up. Driver was rude and also not clean. He blamed me for not being on time when my guest and I were standing outside hotel for an hour waiting on our transport. I never approached him because I expecting a nice clean black minivan to pick us up. I definitely didn’t get what I paid for!!! Extremely disappointed!

The taxi came at 10am. They said that we scheduled 10 AM. I never scheduled 10 AM. We could not even get on the boat till 1:30 PM. They refused to reschedule for us or even refund us any of the 120e we prepaid.

On time and professional. Delivered to the cruise port location baggage area. Highly recommend this service. Driver also pointed out areas of interest while traveling to the port.

Driver was on time and courteous. Helpful with luggage and getting us to cruise port. Would recommend service.

Had trouble when we arrived so callled to confirm pick up. agreed that pick up would be 12 noon. Waited in lobby of hotel from 11;45 to 12;10 then hotel called company. They were rude, spoke to them personally, further rudeness and argued the pick up was 11 and we were not there. They putdown the phone while i was speaking. Hotel called back and similar interaction. In the end hotel called a taxi forus and we were politely taken to the cruise terminal at further persoanl expenses. You need to review your vendors in Barcelona. worst treatment ever. we have previously been most impressed by your vendors.

The driver was on time and very courteous. We're so happy we booked through Viator as there was a planned two hour taxi strike on the day we used him. Very pleasant and a very clean car.

Our driver arrived before our pickup time, and 2 of our friends were running late. He was extremely patient. Additionally; he was very professional and friendly. Made us feel as if we were his Regular’s, This is what CustomerService is all about.