Msb Rooftop Pool City Center

I strongly advise against renting an apartment through MySpace Barcelona. During our stay, things initially went relatively smoothly. However, after moving out, our experience changed completely. We had paid a €3,200 deposit and returned the apartment properly at the end of June. INCASÒL had already returned the deposit to the landlord side shortly afterwards, and we had documentation proving this. Despite that, we had to wait almost two months to get our own money back. What followed was completely unacceptable in our view. We had to constantly chase them by phone, WhatsApp and email, and one of us even went to the office in person. At times, our calls were no longer answered or were actively declined. Even employees in the office told us that they were unable to resolve the matter because they could not reach the responsible person themselves. What was especially remarkable was that employees of MySpace themselves effectively told us that we should take legal action against the owner, because they apparently could not resolve the issue internally. In my opinion, the fact that customers are advised by employees of the agency to take legal action against the owner speaks for itself. I also personally managed to reach the owner by phone. As soon as I explained that I was calling about the deposit, the call was immediately ended. Only after we escalated the matter significantly, prepared legal steps and announced that we were ready to pursue the claim formally did we finally receive the full €3,200 deposit back. Of course, we are glad that we eventually received our money. But in my opinion, it is completely unacceptable that former tenants have to spend weeks chasing a deposit that had already been returned to the landlord side. The way our case was handled, the poor communication, the lack of accountability and the amount of effort required completely destroyed our trust in MySpace Barcelona. I would definitely never rent through MySpace Barcelona again and I strongly recommend choosing another agency or accommodation provider instead. If you still decide to rent through them, I would strongly recommend documenting every payment, every handover, every message and every phone call. Overall, a very poor experience and absolutely not recommended.

Communication beforehand was horrible. The transfer from the airport was booked for the wrong day and more expensive than using Uber or Bolt. I said several times that we were 18 people staying in advance, but the links for registration only were for 13, and we were up charged quite a lot when we arrived. They claim to have messaged me on WhatsApp about things, although I told them several times I do not have that. When we arrived, there were many dead and half dead cockroaches in the office and the check in process took like an hour. The guy made a lot of very odd comments and if you pay with card there's a 5% fee. We only received bedding for 16 people and noticed too late to request additional sets. On the last night we were 10 in an apartment advertised for 10 and the bed couches that were supposed to sleep 2 each were broken and absolutely unsuited for 2 and in fact terrible, even for 1. So 2 of us opted to sleep on the sunbeds on the terrace instead which they now claim as grounds to keep the 400€ deposit. I recommend staying at one of the many hostels instead, as a group you can rent a private room for the same price or less and have a much better experience. We stayed a night at Unite and it was awesome, good vibes all around.

Fraudsters, took a deposit of 400 euros, refuse to return it citing the fact that the noise was excessive in the evening. The apartment after us was left in a clean condition, the garbage was thrown out. Usually the deposit is not refundable if the property of the apartment was damaged, and we did not do this

I don't advise anyone to rent these apartments. Dirty and not repaired. When we rented them, we had to go up on foot, as the elevator was vomited and the owner didn't want to do the cleaning. Then we were accused of violating the rules of stay and did not return the deposit of 400 euros, citing possible compensation to the neighbours