Great stay here. Such a fun hotel. Clean, great service. Smiles all round from the bar guys and Reyes, who enjoyed the fun of our group, especially our morning music. Very accommodating and she always greeted us with a smile. Same as the lovely men on the bar n restaurant. Great food too! Thanks 🙏
The price value ratio is really fair for this hotel, my room was clean and the bed was really comfortable. Staff was friendly and helpful. The location is good, luckily there is a tram stop really close as the buses arrive scarsely and unreliably. Overall really satisfied.
We stayed at the Ibis Styles Hotel for three nights and booked a room with breakfast included. Overall, we were very satisfied with our stay. First of all, the staff at breakfast and at check-in were extremely friendly. Every time we arrived or left the hotel, we were greeted with a smile and a friendly “hello” or “goodbye,” which made us feel very welcome. The hotel room was a bit small for four people, but it was clean and had all the necessary amenities. The only thing I did not really like were the paper cups in the bathroom, as they gave the room a slightly cheap touch. Apart from that, I cannot complain. The hotel met the standards and price we paid for. The room was clean, and the breakfast was excellent. Whenever something at the buffet ran out, the staff quickly and kindly replenished it. There was a wide variety of food available for everyone, including options suitable for different dietary and religious preferences. They also had coffee machines and juice machines available. Overall, it was a very good experience, and we would definitely consider coming back in the future.
Miss Martina was extremely nice and kind and helped us with our booking. The room is ok, AC was fine no issues, room was cleaned every day. The hotel has iron at request and it really helped us, we appreciate that! Would have been useful an shelf in the bathroom and shower I had no space put all the toiletries, extra hangers for clothes would have been nice, I travelled for work so would have been useful for the office clothes but not an issue. Toilet brushes are totally missing which I find it inappropriate, I do not need to explain why it is needed. Breakfast is fine, the boiled eggs are always cold and have a very strange taste, like vinegar, I do not know wky.
As a Food, Beverage, and Hospitality professional with extensive credentials and 25 years of experience, I will provide an honest review of this establishment. **Location:** The hotel is situated somewhat distant from the main attractions. I rented a car and, on average, it took me 35 minutes to reach the central attractions due to traffic congestion. The beach (Barceloneta) was approximately 45 minutes away. **Rooms and Amenities:** The rooms are clean, and the overall hotel is well-maintained. The pool area, lobby, and other amenities are in good condition. However, the air conditioning in my room was inadequate, not as cold as desired. This is a personal preference. **Customer Service:** Customer service is a critical aspect of this industry, and at this specific location, it was exceptionally poor. I was deeply disappointed. The hotel staff did not create a welcoming atmosphere. They were overly formal and made guests feel unwelcome, uncomfortable, and even apprehensive about asking questions. The way they responded to my inquiries made me feel like I was asking a foolish question. One of the most concerning issues was the lack of assistance during a medical emergency. As a diabetic, my blood sugar levels can drop dangerously low. One morning, I was experiencing a severe low glucose level and asked the front desk representative if she could ask another employee if they could get me something sweet, like a juice from the bar area. I understand it was early in the morning, but this was a medical emergency. Hypoglycemia is dangerous, and the representative refused to help. She told me to walk down to the gas station, which was close, but every step I took with a blood sugar level of 51 became dangerous. She did not offer any assistance at all. I had to repeatedly ask until she finally got me two apples, but she never showed any genuine concern. This is not how we treat these scenarios in the United States. We are trained to address medical emergencies with the utmost seriousness and try to provide as much assistance as possible. It is also legally liability to deny help to a guest during a medical crisis. This is just one of the many instances where I witnessed the rude, unfriendly, and careless behavior of the staff members at this location. Customer service is by far disappointing.
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