Room was clean with a comfy bed. Hotel location is great close to public transport and tourist attractions, many restaurants in the near by streets to go to. The hotel room was also a great size. I didn't like that the bathroom door is a glass door with limited privacy. Also the shower water temperature would change erratically. The TV in our room also would turn off randomly.
There were no windows in the room, that's a big no for me immediatelly. Felt like in a dungeon. You don't know whether it's day or night outside. Plus, poorly working bathroom, no normal door between bathroom and room, some periodic noise (metro underneath?). A bit of insects. But honestly, how can a hotel without windows can be awarded 4 stars? It should be an immediate disqualification.
Great location 20-30 min walk from the best attractions. Price was the best. Rooms are smaller but the cleaning service was great. This is a hostel/budget hotel so a lot of do it yourself but everything was clean and the service was great. I feel like a lot of the bad reviews are people having bad experiences for random things that happen or people not realizing they were not booking a hostel. Hey if your rate is significantly lower then the surrounding hotels maybe you should look into why.
Staff were friendly but unhelpful. AC was not working in our room, 20 degrees outside and when I complained that the AC did not work and room was too warm I was told that the temperature was the same throughout the whole hotel regardless of the setting you set in your room and that they were currently on 'winter' schedule. Didn't sleep for the 3 nights we stayed there. Room smelled as if the toilets/wash basin were clogged, and when we mentioned this to reception they said there was nothing they could do and that was just 'how the hotel smelled' - Would not recommend
One star for the location and friendly staff. Other than that the hotel is a HUGE NO. Not clean at ALL , they don’t change the bed sheets when they “ clean “ the room and they don’t clean the bathroom , the “ cleaning “ is literally just tidying the bed and throwing the trash that’s it. The smell of bathroom is very very bad and since the door is glass and doesn’t separate the bathroom from the room completely the whole room smells like the bathroom ( a very disgusting old sewers smell ). There is no do not disturb sings ( there is only a tiny button on the door handle that will show a color which no one told me about at all and not highlighted anywhere) , so the cleaning lady knocks the door everyday and doesn’t even wait for a response she just opens the door on you which very inappropriate and violates the person’s privacy i don’t even have time to get dressed properly. There is no phone in the room so if you ever had a question or needed anything you will have to go down to the reception by the very old elevator that takes a very long time to reach wherever you want ( so slow ). The whole hotel is filled with paintings and writings of their religion ( i think catholic ) there is even a bible in the room instead of a simple phone , no disrespect to any religion but you don’t have to drag it into a hotel design it’s very creepy and gives cult vibes especially that it’s not even in a historical religious location that attracts anyone. I will bring back the cleaning part again because it’s very upsetting , I don’t even think that they change the sheets after every guest , you can see the pillows’s color under the sheets and how dirty , old and badly used they are ( yellow ) , the bathroom is also old and disgusting there are scratches and mold everywhere they just put L’Occitane products to distract you from that lol. This hotel will never be a 4 star that’s barely a 1 star , I deeply regret that I didn’t read the reviews before booking.
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