Hotel Miramar Barcelona

The view is beautiful — and honestly, that was the best part of our stay. When I think of a true 5-star resort, I think of the Four Seasons: exceptional customer service, attention to detail, professionalism, and a genuine effort to make guests feel valued. Unfortunately, Hotel Miramar fell far short of that standard. The property has an incredible location and stunning views, but a beautiful setting can only take you so far. The service and overall guest experience simply did not feel like what I would expect from a 5-star resort. There was a noticeable lack of the level of care, attention, and hospitality that should come with that rating. For the price and the expectations that come with a 5-star property, I expected much more. The view may be 5-star, but the overall experience was not. If you are considering staying here, I would manage your expectations. There are other luxury properties where the service matches the setting and the price.

My friend and I did a spa day here for her birthday and had an amazing experience. The spa and outdoor pool area are beautiful and spotlessly clean. We ordered from their pool bar menu, and the food was delicious. Above all, the staff were so friendly and accommodating, especially Jaime and team. We will be back!

My husband and I had an amazing few days away to relax and unwind, and we really couldn’t have asked for more. The staff were incredibly friendly, welcoming and attentive, and our accommodation was absolutely spotless. We spent several lovely, relaxing days by the pool, where the service was excellent. I also had to do some work during our stay, and I was really impressed with the Wi-Fi, which was fast and reliable throughout. Overall, we had a wonderful stay and thoroughly enjoyed every moment. We would happily recommend it and will definitely be coming back!

I stayed at this hotel for four days, and I honestly struggle to understand how it is rated as a 5-star property. In my opinion, it barely delivers a 3-star experience. Most of the staff were either unfriendly or completely absent. During our entire stay, it often felt like there were almost no employees working in the hotel. Whenever we requested something, they would simply say “okay” but never follow through. For example, I asked for an iron to be delivered to my room and it never arrived. We also left a UPS package at reception to be collected by the courier, but despite the courier coming to the hotel, the package was never handed over. Another unacceptable issue was that the hotel charged my credit card multiple times during my stay without my authorization. I specifically intended to settle the bill with a different card at checkout, yet they processed charges anyway. Housekeeping was equally disappointing. Even after requesting that our room be cleaned, nothing happened for several hours, and they would eventually come whenever it suited them rather than during the requested time. The rooms themselves are decent, but that is the only positive aspect of this hotel. Service is what defines a luxury hotel, and unfortunately, this property completely fails in that regard. This is, without question, the worst 5-star hotel I have ever stayed in. If you value good service and want to enjoy your vacation without constant frustration, I would strongly recommend avoiding this hotel.