El Avenida Palace Hotel

What a beautiful hotel and relaxing space. We felt safe, welcomed and loved our stay. The roof top pool and drinks was perfect to relax and see the city after travel days. Each staff member was incredibly helpful and kind. I appreciate the safe locations and having an easy walk from public transportation after the airport shuttle etc and each to take a bus to explore the city. The rooms were modern,big and nice to have connected rooms for kids. We highly recommend this stay!

Worst hotel experience ever!!! Our experience was bad enough that I seriously question how this hotel has such a high Google rating. The property is old and poorly maintained. There was a strong musty/moldy smell in the hallways and in our room, and the actual condition of the hotel felt very different from the impression created by the photos and reviews online. At check-in, we were suddenly told we had to pay an additional fee because we were traveling with a child. This charge had not been clearly disclosed beforehand. When we asked the staff to show us the written policy that justified the fee, they could not provide anything clear. It felt like a surprise charge imposed after we had already arrived. The front desk interaction was also extremely unpleasant. The staff member was initially arrogant, dismissive, and unwilling to properly explain the situation. The way we were treated made us seriously wonder whether we were being treated differently because of our race. Only after I became angry did they suddenly start taking our concerns seriously. Their attitude did improve afterward, but basic respect should not require a confrontation. Then, during approximately 35°C / 95°F heat, the hotel lost power for about five hours, from around 5 PM to 10 PM. No normal electricity and no air conditioning during one of the hottest parts of the day. The hotel told us this was a neighborhood issue. We walked outside and saw surrounding buildings and businesses with electricity. From what we could observe, this hotel appeared to be the only one without power. Problems can happen at any hotel. What is unacceptable is poor maintenance, surprise charges, dismissive service, and explanations that do not match what guests can see for themselves. Do not be misled by the high rating. I would absolutely stay somewhere else in Barcelona.

I’m in the travel industry so I’ve had some exceptional experiences, but this was the best hotel experience I’ve ever had. The staff is so special. Housekeeping to porter, dining room to bar! You all made my daughter and I feel so cared for and safe. Incredible breakfast each morning! Walking distance to the best shopping, Gaudi architecture, and the best tapas. We can’t wait to come back to the greatest city in the world and stay at el Avenida Palace again. A special thanks to Mireia for the recommendations and 5 star experience ❤️

Neus was an exceptional hotel employee. She helped me on numerous occasions. She always smiled and was so friendly. Her English skills were excellent. She was willing to recommend specific places when I asked for her for ideas. I know that that kind of work that she does can be exhausting at times. But, it makes an incredible difference to a guest to have that kind of welcoming attitude. The hotel was lovely and in a great location. I would say that when I had breakfast I have found the eggs to be cold and watery and therefore not tasty. Even having two different egg styles might be nice. The banana was green- why put out a fruit that could not be eaten then? Could you have strawberries? How nice that would be to have with yogurt . Or to have flavored yogurt would be lovely. I found everyone that worked in the hotel to be pleasant and friendly, but Neus is a five star employee! Please note this in her records and I hope that some acknowledgment or reward is given.