Ainb Sagrada Familia Apartments

Well managed place. We took a 2 bed 2 bath rental for 5 nights and we were very pleased. Lot of storage space and kitchen and bedrooms were nice. Restrooms were good too.

I understand why remote check ins are needed - to save resources. However when you want to save hard earned money please have better systems so that people walk away with smiles instead of disgust. When we booked this accommodation we made it amply clear that we need a room with some sort of a view or a window. My wife and I both feel slightly claustrophobic so looking out helps. Given this situation we find it common that hotels and bnb’s will ignore this simple need and always put you through the inconvenience of dumping your bags in a room and then carting them around to other rooms to check if they work for you. Instead they can simply book you a room that you had pre requested and refuse it so that you are not disappointed. The other thing that is very inconsiderate is the fact that all windows aren’t blackout. They have automated lights that stay on for at least 5 minutes after being activated. Those lights flood the rooms directly so you are being woken up at odd hours of the night because ( of course ) guests are coming back after a night out. How is one supposed to get a good nights sleep ! The one thing that does work for this place is that it’s very well located ( close to the museums and Sagrada Familia ) and has a killer chicken rotisserie place next door. Is that enough though ? The size of the studios are big as compared to any European standard and were generally clean and stocked. So we are kind of pleased but kind of disappointed.

The worst accommodation I have experienced ever! The apartment is listed as a 4 star accommodation and presents itself as a modern apartment with a rating of 9.2 on your Expedia website, who are now finding it difficult getting a refund from the owner. Complete fabrication- pics of the apartment are nothing like the real thing. We arrived at Barcelona at 10.44pm and unfortunately we initially could not find the apartment, as the apartment was not easily locatable. After eventually locating the apartment, we noted that there was no reception area or any person there to greet new customers. Upon getting entry to our apartment, we immediately noted that the apartment smelt of a strong odour of smoke. The fusty, malodorous, putrid, and rank smell was difficult to ignore and it was evident that the apartment was not smoke free. The windows had to be opened, but it was evident that the apartment was clearly a smokers apparemt and was not as described. We then noted the sofa bed, which was described on the webpage as a “double bed sofa ” however it was evident that this sofa bed was not even a single. It was more like a cot size. The utensils were dirty in the kitchen and the bed sheets were also dirty and clearly had not been cleaned. There was only one bed sheet between the bed and the mattress and the toilets were not clean and still had sign of usage in the toilet. We immediately contacted the person whom we spoke to via WhatsApp as there is no other means of contacting anyone, however we got no reply apart from a out of office message. Not very professional. I tried to book a hotel immediately upon arrival but at 11.00pm it was difficult to find an alternative accommodation. Not only that the Police were called to the area as a fight broke out side our apartment. Due to my young family we had no choice but to sleep and stay at the apartment. Fortunately my wife brought her steamer, which we used to clean and clense the bedsheets, as it was evident that the beds were simply not clean. My son, who is 13 years if age and is nearly 5foot9 inch could not sleep in the so called sofa bed and we were required to place my son with me in the 2 single beds, and my wife and my 2 daughters in the queen size bed. Upon waking up we all were suffering with sore throats and breathing difficulties my daughter, it was her 6th birthday, also not feeling very well, which was all due to the secondary smoke from the room. I also was suffering as my asthma was now flared up. Breathing in second hand smoke can cause health issues. Upon waking up I decided to visit a few hotels in the vicinity as I was eager to get my family out of the apartment, my families health was far more important. During my exit from the apartment we noticed that there was a telephone situated in the hallway entrance of the building, I spoke to a lady (who carried out check ins for AinB remotely) whom fully understood the problems with the room and explained that the manager, who works from 11am would only be able to help. I asked for a name of the manager, but she was reluctant to provide it, I could tell that the person was afraid to disclose any information and was apologetic about the smell from the room and the bed size, it was evident that this was not the first time such a complaint had been raised, she accepted that the sofa bed was not a double bed nor was it a single, however she explained that all the rooms were the same and there was no room within the accommodation which would be suitable for my family.I eventually got a message from the manager on Whatsapp at 11, I did not have the courtesy of a phone call nor any confirmation of whether I was speaking to an official representative. It is evident that this person has misled myself in booking his apartment on a complete falsehood After carrying out further investigations on AinB, I can see that I am not the first person to raise complaints about AinB apartments quality and sofa bed issues, however some ppl have ranksd this 10/10! I’m sorry but seems very strange and staged. Avoid Avoid Avoid

Very disappointing. Although the room was large. There were no windows and it felt very claustrophobic. Also they left only half a roll of toilet paper for 2 people for 4 days. No change of bedding or towels either during this time. They also did not pick us up at the airport as expected and paid for. The taxi was €40 each way. Totally misled agin as on the website it stated 7 miles from the airport… more like 27! Staff most unhelpful I have come across.