Wonderful experience and superseded my expectations. My agent was so polite and was at the gate as soon as I exited the plane. She got me through the airport expeditiously and got my luggage as I went through immigration. She stayed with me until I was in my private shuttle and headed to my hotel. Will definitely use services again and will recommend to anyone I know visiting Bangkok.
The airport transfer service was smooth and reliable. The driver arrived on time, was polite and helpful, and the ride was comfortable. It made our journey to and from the airport very easy and stress-free. Highly recommended.
Flight was 2 hrs late, no issues as transport waited. Comfortable van and smooth ride. Very good service.
Excellent, hassle free service. Directions were clear as to the meet up point. A representative was waiting to take me to my driver. No issues!
They were very helpful, waited for me (my flight was late), easy to communicate with. Good driver. Everyone was very pleasant.
We followed the instructions and found our contact easily. We were taken to our car and drove to the hotel. It was an effortless experience and reduced the stress out of finding your way around a busy airport. I'd recommend this service. I also appreciated that prior to our trip if I messaged Viator they responded in a very timely manner.
Everything went perfect. We had no problems at all The driver was friendly. The car was clean. We would use your service again.
Horrible experience…1st off my driver wasn’t at the airport on time then showed up 1.5 hrs late..then I was given a taxi which is not what I paid for being it was my anniversary, ruined my surprise for my wife and someone needs to make this right
The transportation pick up was well coordinated. We took the option to have an escort who met us as we got off the plane and he walked us through an immigration line where they expedited the process. Then we picked up our bags and he took us to the trip advisor coordinator where I saw my name posted. She called the driver and took us to him. Just having your confirmation number for the ride and your hotel information to show everyone would make the process go smoothly. It was well worth the price.
Good service provided by IAsia Thailand. I changed my pick up time a few times via WhatsApp and they are very prompt in replying to my request on the changes. The guide was waiting for us who took us to the driver a Mr Pet. He helped to carry our luggage to the van. There is also free wifi on his van that we could use. We then booked our return with them. Excellent
Was not there to greet us, another company representative called the company and got the driver to pick us up. He was 40 minutes late. The other company representative took us to the van. He drove to fast and reckless my son fell forward hitting the seat in front hard then he settled down. Extremely disappointed
This was an easy transfer service as it connected with the fast track immigration option. Both were super and very efficient. We’d strongly recommend both services
It was easy to find my name on the rail at the airport as described. Driver was courteous and helpful. I was pleased with ride service.
Arriving at Suvarnabhumi Airport is frenetic and having pre-arranged transportation into the city is a god-send.
The instructions were slightly confusing, as it said between gate 3&4, which meant by the doors 3&4 after grabbing bags and out of customs area. They were very nice and helpful once we found them
The staff at the airport were so attentive. She escorted us to our car and made sure we got in safely. The driver was cautious and gave us a good ride to the hotel
Driver was courteous and helpful. Staff meeting passengers leaving baggage were easily identified. Overall a good experience
Excellent company. I have used them many times before. Always well organized pickup, clean, comfortable cars, polite, safe drivers. Central office easy to reach and deal with with questions, changes and issues
Easy pickup at the airport, my name was clearly displayed on a board in the arrivals area. Everything well organized, car comfortable, driver professional and delivered me to my destination on time. Thank you.
I’m not sure why I’m getting this email to leave a review and asking how my trip went , when it never happened . Mid way on the sky I got an email they canceled my ride and I would get a refund And I still have not seen a refund or en email with my refund .
There are two parts of this package: 1. Fast Track in the airport 2. Transportation from the airport to the hotel Part 1 - we were met as soon as we exited out of the airplane. The person was there with a sign with our name. He helped us to pull the carry ons and led us to Fast Track. BKK airport is very large and busy. If he wasn't there to escort us, it would definitely cost us more time and effort to find the Fast Track. We were tired after a long flight, so the help was good to get to Fast Track directly. But he really didn't do anything else but to lead us to Fast track. There was no paper work needed to go through custom and immigration. He then led us to pick up the luggage. It was a long wait for the luggage. I tried to ask him a few questions, but his English was too limited to understand me, nor to answer my questions. After the luggage arrived, he pushed the luggage to gate 4, where we meet the driver. At Gate 4, there were so many names listed on paper, we couldn't find my name. He tried to call his company to find out why. I asked him if the driver could be anywhere else, he said no. We waited for 10 minutes, still no driver. So I started to walk further down the walkway myself and found a driver holding a sign with my name. After I came back with the driver, another sign with my name showed up. So we had two drivers with my name. We spent another 10 minutes to figure out who is the right driver. Part 2 - Transportation - after we figured out who is the driver (which was the one I found by myself) we followed the driver to the outside of the terminal. He told us to wait there for him to pick up his van. We waited for 20 minutes because the traffic at the airport was very heavy. After he came back with the van, he helped us with the luggage. The van was large and clean. The driver was very safe. We arrived at our hotel after 1 hour.
Everything was smooth and found driver at the airport with no problem. Driver was professional and was helpful
Our arrival was on time but it took much longer to emerge into the meeting area due to slow luggage delivery. Finding our name on the board between gates 3 and 4 at Suvarnbhumi Airport was easy and friendly young ladies called the driver to pick us up. It took two hours in a comfortable, air-conditioned van to reach our centrally located hotel near the River. I would highly recommend this service,
I had to wait a while in the heat for my vehicle, I booked it because I didn’t want to wait for a car but ended up waiting anyway. Unless you have a family with you with a lot of luggage, don’t spend 3x what it cost at the airport for this
Great service, highly recommend. Whenever I come back to Bangkok, I will continue to use this service.
This service claims it does porterage, it doesn't!!! Due to a recent surgery I'm not meant to lift weight so that's why I booked it. The driver never spoke to me, now come on this is bangkok, the land of smiles.... the trip itself was good that's why it got one star, but a more friendly driver would have been good. I waited at airport almost 40 minutes for the driver. Save your money and get a metered taxi when you get here... I Asia I'm appalled that this is the standard you allow.
It was great experience to get the private car from Bangkok Airport to our hotel in Pratunam area in Bangkok. It's easy to find the guide who was right outside arrivals as described. Only take less than 5 minutes until the car arrived to pick us up. We were also given a courtesy call the day after which was a nice touch. Definitely recommended!
Great service! On time pick up! Very convenient !Would use again. English speaking representatives got me to my next destination on time
Was simple and easy to make booking and after leaving customs was easy to find sign with my name. Van was nice and clean and only short walking distance once leaving airport. Would recommend and use for future travel.
Today i am now at Bangkok airport . Its all over neat clean and all employer dedicated to country . Welcome to all tourist. Here many Indian come everyday but here not only vegitarian restaurant. Its difficulty for vegitarian peoples. So i requested to thai governments for open vegitarian restaurant.
Los recomiendo 100% estuvieron a la hora que acordamos nos esperaron en un van muy bonito y una buena atención
When I arrived, I went out to the gate and waited 20 minutes, but no one came, and I had another vendor look for me and call me, and after 10 minutes he finally came and I thought I could get in the car, but he was told he was a company clerk and not a driver. After 20 minutes of waiting, the driver finally arrived and reached the hotel. Pay three times as much for this service as grab. Absolutely not next time!!!
We asked for transfer from Suvarnabhumi Airport to Bangkok city hotel. The response on arrival was good, so we asked for more when we left. After I applied on Tripadvisor, I received an email to the address I applied to notify me of the Exit and Gate of the meeting. When I came out of the exit, the pick-up and drop-off services were waiting for me with their name cards, and I presented three sets of my dealer's cards, including mine. When I met up with a woman on the staff, she asked me to put my mobile number on a name card, and then she took a picture of me with that name card on my chest. The instructions were to send the photos to the office. It was kind of like the pictures of criminals you see in movies, but I thought that's how it works for safety ... so I followed. While I was traveling, I was checking my travel route on Google Maps GPS, but it seemed that they took the shortest route, perhaps because it was just a day without congestion. I was initially worried because the ride is nice compared to taxis and slightly cheaper than other pick-up and drop-off services, but everything was fine. The pick-up time at departure was specified as 4 hours before the departure time of the plane. I had also made a request in advance, thinking that it would be just the right time considering the traffic, but I was relieved to receive a confirmation email. It was evening, so it took us +30 minutes to get from the city hotel to the airport, but when I thought that it was a pickup time set in anticipation of traffic, I thought it might be a reliable company.
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