The driver went to the wrong hotel, and the tour company would not refund our transfer. The pickup location clearly shows our hotel, yet, the driver went to the incorrect location.
Such a terrible experience. I contacted the operator to confirm and they can’t even reach the driver nor call us back to give an update about what happened. They never showed up as scheduled. We waited over 40 minutes until we gave up and just book Grab to catch the flight timely.
Good service, polite staff, good value for money
Car never arrived and no response on any of the phone numbers provided or chat. Zero stars. Do not recommend.
Absolutely perfect! Both rides provided by nice, clean, new car. Airport meeting perfect, hotel pick up same.
Both collection at the airport and from my hotel was excellent. I recommend travellers to Bangkok using this service, well worth the $21 AUD I paid for piece of mind, especially as a solo traveler
The driver was on time and helpful. I would recommend it. I wish Viator confirm the time in their issued ticket. Viator did not confirm the time, but the date.
I was expecting a minivan, but I got a Toyota Camry instead! The chauffeur was polite and friendly. Highly recommended.
Quick and swift pickup waiting to get us to the airport on time! Great driver and clean car. Do yourself a favor and book!!!
Had booked 4 trips with this company. First pick up was fine. Because of extra luggage we needed and requested a van for pick up number two. We happily paid the up-charge for the van and requested two more vans for the last two pick ups. Unfortunately, this company cancelled our two remaining reservations. When I contacted them I was told they would reschedule and send a confirmation email; however, they neither rescheduled nor sent any further correspondence, leaving us to scramble last minute rides for ourselves. Due to inconsistent and unreliable service, would not recommend this company .
We were so happy with our pick up on arrival in Bangkok we booked these guys again for our return home - thanks heaps for making our trips super easy!
Good service, also they were super helpful, I got my schedule wrong and took the care to call me and check, if not for them I would have missed my flight
The transfer arrived 30 minutes prior to allocated time, however we were sat ready in foyer of hotel. The driver was pleasant, vehicle clean and we were the only pick up. Due to the early pickup we had a 3 hour wait at the Airport. The drive to the airport from hotel was 50 mins. Both journeys to and from airport were well organised and would have no hesitation using the company again
The service was amazing. The driver arrived early and drove me to the airport safely. I would definitely recommend this service over a taxi. The price is a lot cheaper compared to a taxi
Driver was prompt and courteous. Drove safely. Got me to the airport in plenty of time for my flight.
Quick and easy transfer . This was a shared service but it turned out I was the only pick up that day . Driver Came into hotel foyer as expected even though it was tucked away so no problem there . Came a little earlier than expected so also a bonus.Easy transfer to departures and drop off outside. Great service and no problems .
The advice for pick up was 11:30 pm but as early as 11::00 the driver was already at the hotel so up and we go to the airport. We were the only passenger of the big van so the ride to the airport was very comfortable. Upon arrival at the airport the quee at the immigration was very long so its good that we are early at the airport because we have more time for the queuing at the immigration. Thank you.
Professional and Punctual Pick-Up From Hotel. Clean Shuttle Bus. Driver was courteous and amazingly safe
It was such a hassel free trip with airport pick up to our hotel. Arrived feeling ready to hit the streets...
A very impressive service. Collected and taken to the airport with ease and on time for my flight. Highly recommended.
I was very happy with the service both pick up and drop off from BKK international Airport to my Hotel. I was picked up and dropped off on time even though I was alone the entire travel. Thanks for the great service the Van was clean and driver was pleasant. Will recommend this company and I will use them again.
After going threw customs and baggage claim I was looking for the driver but couldn't find anyone. I got advice from several people but the info was wrong. I was looking for someone with a sign with my name but that didn't happen. I just stumble into the girl who told me they weren't allowed inside of the airport. This needs to be corrected because people will not find their driver. My name was taped to a rail and I was looking for someone with a sign with my name ,so Please address this issue!!! The departure worked out good. Viator work on the arrival plan. Tell your customer where to go so they are not lost in airport looking for their driver. I'm coming back to Bangkok soon so please fix this problem.
Pickup by ways was very efficient and organised. Did miss little extra touch from another company of cold washer and bottle of water. Departure trip a nightmare as van semed to have a speed monitor and lurched backwards and forward whilst going at speed on motorway, this made me extremely car sick.
I booked Arrival & Departure transfers for myself and a friend to and from the Airport in Bangkok & our Hotel. Our driver was punctual & courteous. They provided water and a scented towel once inside the van.
The driver actually arrived at my hotel 30 min earlier, i was ready to go by the time he got there. the ride to the airport was smoother and he spoke enough english to have conversation with. since my flight was in the middle of the night, he also gave recommendation on where to eat at the Airport. will definitely use them again.
Excellent service! Comfortable van! Always on time. I’ll definitely recommend. The driver was very friendly and professional.
<p>Driver arrived on time and was polite and friendly. Car was clean and spacious. The Company contacted me via the Hotel to arrange timings and were very professional.</p>
<p>Great service, confortable, on time and will use the service again!!</p>
<p>Prompt driver, although did not alert us to when he was waiting in the hotel lobby for us. But good service.</p>
<p>Driver arrived way before time and we reached airport with ample time to spare despite the horrific Bangkok traffic.</p>
<p>I booked the Bangkok international Airport Departur Tranasfer on 26 December 2017. The day before the driver left a message saying that he would meet me at 11.00 am at the lobby of the hotel. He arrived exactly at 11.00 am and drove me to the airport. He was dressed tidily in uniform and helped to carry my luaggage to the van. Safe and comfortable ending of the holiday.</p>
<p>I was very impressed that the driver got us to the airport on time considering traffic extremely heavy.</p>
<p>The driver was professional. The drive to the airport was hassle free. The price and service is excellent!</p>
<p>The service was good except for the fact that the driver did not approach people in the lobby to look for me, the passenger. He just walked around perhaps waiting for me to spot him. I noticed him early on but took him for one of the tourists that had just arrived. It was only when I sought help from the concierge that he approached me. Usually, the pick-ups have signs, they come up to people waiting at the lobby, or in one case, they shout out the name of the passenger.</p>
<p>Convenient. One star off because I was sitting at the lobby waiting as told by the message I received the night before and the driver went pass me having customer service called me in my room when I checked out already. Wasted like 10 minutes.</p>
<p>Couldn't have went better. Pick up was on time and drive to airport in heavy monsoonal rain was fine. Highly recommend</p>
<p>Turned up exactly on time and helped with baggage. Nice warm welcome and chatted on the way. Supplied us with nice cool water. Cannot fault them.</p>
<p>Very prompt and helpful throughout the transfer from the hotel to our hotel in Chiang Mai!</p>
<p>excellent service , the company left me a message at hotel reception the day before , confirming pick up time<br/> driver was on time and very helpful with luggage <br/> got me to the airport in plenty of time<br/> would definitely use this service again</p>
<p>Transportation arrangement and the driver was good</p>
<p>I emailed them days before through the website and contacted them through Viator to check my pick up time and they never responded. I called their main line and still no answer. Finally, after calling their "off hours" number I got hold of someone. Things went well after that. The driver was early</p>
<p>This pickup was flawless. They were present outside the lobby even when we arrived 15 minutes early.</p>
<p>Very good service, tour East Rep. arrived on time. Would recommend this service to anyone.</p>
<p>Our driver was really nice and didn't mind that we had a couple extra bags. Arrived on time and got us to the airport in good time as well.</p>
<p>I've always found this transfer to be a simple, economical, no hassle way to get to, or from Suvarnabhumi Airport. I was lucky enough to be the only passenger on this trip. The driver was waiting at the specified time, and the trip to the airport was as pleasant as a 4am shuttle bus ride could possibly be. Highly recommended for solo travellers if piling into a taxi or train with all your bags is not your thing however a taxi is a cheaper option if there are more than one of you travelling together. I just wish a comparable service was available for Don Muang.</p>
<p>Very good. Definitely worth the money for large groups.</p>
<p>Since it is a shared ride from the airport, we were told to wait since they will look for the other passengers who eventually did not arrive on time after waiting for more than an hour.</p>
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