We were asked to provide our flight information which clearly showed the time that we arrived, around 11 am. We followed the exact area they advised for us to meet (Gate 3 and even checked Gate 4), they were not there. Asked the other tour operators for help to locate them, they advised to contact Viator. We did, they called them twice, no response. We had no choice but to take a cab service. They then reached out to me 2 hours later at 1:30 asking where we were and are trying to dispute the refund request.
About Activity
What's Included
Includes
- Airport Paging.
- Hotel drop-off
- 1 van per 1-7 person with luggage
- One-way Airport Transfer.
- English Speaking Driver.
- Air-conditioned vehicle
Excludes
- Excess luggage charges (where applicable)
- Additional charges may apply for out of Bangkok City Hotel
- extra van if 1 van cannot accommodate the passenger.
Departure & Return
Departure Point
- Meeting Point: Suvarnbhumi Airport:- Domestic and International: Gate Number -3 arrival floor Don Muang Airport: International: Terminal 1-Gate Number 1 Domestic: Terminal 2 Gate Number 11
Itinerary
Additional Note :It is best to look for your airport representative at the Exit Gate at paging area.
Please remember to include the following information in the "leave a comment for the local supplier" section:
• Airline
• Flight Number
• Arrival Time
• Hotel Name
• Hotel Address
One suitcase and one carry-on bag allowed per passenger. This transfer is not wheelchair accessible. Depending upon availability, the vehicle provided for the service may not be exactly as depicted in the photo.
Meeting Point:
Suvarnbhumi Airport:-
Domestic and International: Gate Number -3 arrival floor
Don Muang Airport:
International: Terminal 1-Gate Number 1
Domestic: Terminal 2 Gate Number 11
Language Offered
Additional Info
Cancellation Policy
Reviews
The service was excellent and easy to use. I use Viator every time I travel to Thailand. I have recommended Viator to friends and family and they have all had excellent experiences with them as well. They were flexible when my sisters family had flight delay issues. Thank you Viator.
The airport is pretty busy with lots of names written on pieces of paper! Head to the big number 4 by the door and you will be in the right area. Once we found our name we were taken to our waiting taxi for a nice air conditioned journey into Bangkok. I would recommend this service.
Very good experience and the tour company was very informative, I would use them again. I travel a lot and appreciate good service.
On time pickup in a clean car. Driver was safe driver. Great communication from company. Would use again!!!
Hundreds of vendors with name signs at arrival level couldn't find mine. Called number listed, no answer. Other staff at Airport did not recognize this company name. After about an hour from landing time viator showed my booking as complete. Wonder if I'll get a refund! Plenty of cabs at Airport, similar price, much better option.
Easy to find. Good signage, driver was great even though traffic was busy. Highly recommend to make your arrival seamless.
Great ride to the airport. Good customer service. It made transport to the airport seamless. Would recommend.
One of the more disorganized greeting experiences I've had. The driver was not easy to find, I had to go to a very chaotic board to try to find my name, then they had to locate a driver, who if he spoke English as promised, wasn't apparent to me as he never spoke. After 2 days of travel, it was not the experience I was expecting or needing.
The van was in a pretty poor condition compared to vans booked through Grab. It got us to our hotel safely though.
Easy pickup with name board displayed at correct location. Good instructions and timely transport. Driver was safe and took the quickest route.
Very easy to find meet and great. Lady boss is friendly and nice. Short waiting time. Highly recommended. Driver funny and professional. All smiles only
I was waiting at the Airport for an hour after arrival. No sign/person to greet me at Gate 3 as per the emailed instructions given to me. I had to ask around, messaged online and no response. I then eventually called to find out where my transfer was. All I heard on the phone was "Oh". Don't think my booking was even placed on Bangkok Airport pickup schedule. Yes they quickly tried to rectify this and people make mistakes, however i needed to be at my hotel at a certain time
Our flight was delayed but our transfer was there waiting right where she said she would be. Called the driver immediately and took us downstairs to wait for him. Very easy and straight forward transfer
The company didnt display a signage with my name in the arrival hall - i had to call them and they seemed unprepared Told to wait 15 minutes because the car wasnt ready Ushered to go outside by the kerb to wait some more Car came , a gaudy looking toyota van with weird smell & broken seat (can't be slided back, robbing me of leg room) Driver asked me my destination - so what's the point of filling up all the details?! Arriving at the hotel, the driver almost ran over a guy - the guy's girlfriend, understandably was upset & yelled at the driver This is all on much more price (41 something USD) - while my friend who was using other booking platform managed to get private transfer with a toyota sedan & on time driver for USD 23 Most definitely not recommend
Pick up was efficiently organized given that Bangkok Airport can be hectic at all hours. Agent at gate 3 was waiting for me and she called the car in question which arrived within 5-10 minutes. Price was right, as well.
We had a great experience and the service received by tour operator was excellent.. Looking forward to much such trips with the same team
I had a great transfer from airport to hotel . I enjoyed my travelling. I wish to use the same tour operator for my other journey
My pick up was timely managed by Sun leisure world. Driver was very kind and generous . I am really happy with the tour operator , would like to recommend others for the same .
although being a solo traveler I was picked at the right time by the driver. Despite waiting in the immigration the only thing I wanted was timely pickup. Thanks to sunleisure world for your timely arrangements.
It was timely arranged by the tour operator . Driver was polite and calm during the travel time. Thanks sun leisure for the service
Since we were contacted via WhatsApp before we wrote briefly when we had not found the name tag at the airport. We had been looking for Viator/ when the contact came, the sign read Sun Leisure. But the contact came to us immediately - no waiting time, everything was fine.
Still on the plane I received 2 text messages with announcement of the gate (was already known), but they were still not on time. Although the machine arrived a little early, we had to wait almost half an hour. There were things in the car that you wouldn't expect in a taxi. The driver then also took us to a wrong hotel.
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