Urbana Langsuan Hotel

Beam at the reception was very friendly, welcoming, and helpful. She greeted us with a lovely smile and made us feel comfortable from the moment we arrived. Her positive attitude and excellent customer service made our experience even better. Thank you, Beam, for your wonderful hospitality and kindness! Highly recommended! ⭐⭐⭐⭐⭐

The hotel has a few positive points, but overall I was disappointed with my stay and I definitely would not consider it a 5-star hotel. The location is very good, on Langsuan Road, within easy reach of Lumpini Park and Chit Lom BTS station. The rooms are also quite large and spacious, which is definitely a plus. Unfortunately, the service was well below what I would expect from a hotel claiming to be 5-star. Housekeeping was particularly disappointing. On several occasions, the room was not cleaned during the entire morning while I was away, and then housekeeping suddenly arrived in the afternoon when I was already back in the room. I ended up asking them to leave. For a hotel at this level, basic room servicing should be much better organized. What bothered me most, however, was the deposit policy and the way it was handled. The hotel takes a deposit, which by itself is not unusual, but I was left with the very unpleasant impression that they were actively looking for reasons to deduct money from it. The excuses given for the charges felt unreasonable and petty, and this was easily the most frustrating part of my stay. It left a very bad impression at checkout. I did not have breakfast at the hotel, so I cannot comment on it. Overall, the good location and spacious rooms are not enough to compensate for the poor service and the unpleasant experience regarding the deposit. The hotel advertises itself as a 5-star property, but based on my experience, I really struggle to understand what justifies that rating. I expected considerably better service and professionalism.

I stayed in a studio room; it was very spacious - had everything I needed & the views from the balcony were excellent. Hotel was clean & in a great location - I got motorbikes everywhere & never had to wait over 2 minutes, even late at night. Multiples 7-11’s also nearby & food delivery was very easy. Rooms were far apart from each other so noise was never an issue too! Staff were all very friendly & welcoming too

The hotel looks beautiful and luxurious, especially the lobby. It definitely gives you a five-star impression when you first walk in, and the staff were friendly and helpful. We stayed in a two-bedroom apartment with a living room and two bathrooms. The apartment was spacious and comfortable, and the bedrooms were a good size. One bathroom was a little small and had a broken trash bin, while the second bathroom was bigger and in good condition. Unfortunately, the housekeeping was disappointing. The apartment was not cleaned properly, and the bathrooms did not seem to be properly cleaned either. Most of the time, they only removed the trash and replaced the towels. We also had an issue where we requested room cleaning before going out, but when we came back, nothing had been cleaned. Reception told us that we had put up the “Do Not Disturb” sign, even though we had requested the opposite. The Wi-Fi was also very poor. It kept disconnecting, and we had to enter the username and password again every time. Overall, it’s a beautiful hotel with spacious rooms and helpful staff, but the housekeeping and Wi-Fi really need improvement to match a five-star standard.