Shangri-la Bangkok

Unforgettable stay with exceptional service at Shangri-La Bangkok Location & Facilities The location was absolutely fantastic. The seamless indoor connection between the Shangri-La Wing and the Krungthep Wing was a huge plus—we didn’t have to worry about the heat or sudden rain when moving around. Special Memories & Service Highlights * Warm Birthday Hospitality: Since this trip was to celebrate my parents' birthday, I informed the hotel in advance. They thoughtfully prepared a birthday cake, which my entire family deeply appreciated. * Outstanding Assistance by "JI": We stayed in connecting rooms and accidentally locked ourselves out when an internal latch engaged. We felt terrible for causing trouble, but a wonderful front desk staff member named JI, who spoke Korean, handled the situation brilliantly. JI reassured us in Korean to ease our anxiety, came up to our room, and solved the issue right away. Thanks to JI’s professionalism, our impression of Shangri-La grew even warmer. * Attentive Medical Care & Guest Support: While enjoying the pool, I was unfortunately stung by a hornet. When I asked the pool staff for help, they immediately brought a first-aid kit, sanitized the area, and checked if I needed a doctor. Luckily, the stinger was out, so I took my own antihistamine medication. After I returned to the room to rest, hotel staff visited to check on my well-being and express their sincere apologies. Later, they even left a lovely flower bouquet and an apology note in our room. Final Thoughts The staff's ability to handle unexpected situations with genuine empathy and professionalism was truly moving. If we visit Thailand again, we will definitely stay here and wholeheartedly recommend it to others!

A Really Enjoyable Stay I really enjoyed my stay at Shangri-La Bangkok. What I liked most was the location — it’s so convenient, with easy access to the BTS, the river, restaurants, and other parts of Bangkok. It made getting around very easy. The facilities were another highlight for me. The gym is fantastic — spacious, well equipped, and honestly one of the better hotel gyms I’ve used. I also really enjoyed the steam room, especially after a long day. It was the perfect place to unwind. The breakfast was also excellent, with plenty of choices and good quality food. I actually looked forward to breakfast every morning! The room is probably the one area where I felt the hotel is showing its age. It’s a little old and could benefit from some renovation, but it was still comfortable. And I have to mention the pillow — absolutely amazing! It was so comfortable that I slept incredibly well. Overall, I had a really good experience here. The hotel may not have the most modern rooms, but the location, facilities, breakfast, and overall comfort more than made up for it. I would definitely consider staying here again when I’m back in Bangkok.

Solid stay living up to the brand name—fantastic views & exclusive lounge Overall, the Shangri-La is a very nice, beautifully created hotel that definitely lives up to its brand reputation. The Club Lounge (24th Floor): A major highlight of the stay. Located on the 24th floor, the Horizon Club Lounge offers stunning views over the Chao Phraya River and feels genuinely private and premium—far more exclusive and quiet compared to competitor setups (like Banyan Tree’s lounge on the 19th floor right off reception). Food & Dining: The food throughout our stay was good, offering a solid selection across the buffets and breakfast spread, even if it falls slightly short of the culinary heights at Banyan Tree. Pool & Grounds: The main drawback is the pool area—while surrounded by pleasant greenery along the riverfront, the pool itself is actually quite small for a property of this scale. Views & Atmosphere: Beautiful riverfront views throughout the hotel, paired with warm, classic hospitality. Verdict: A really good hotel with great river views and a superior high-floor lounge experience. Highly recommended if you value executive lounge perks and iconic river vistas!

Always loved the Shangri La in Bangkok since I first stayed here in 2007. However, some issues has arisen with large group bookings. These large group bookings seem to take over the whole pool area and have no respect for the other guests or staff. The pool staff even had to erect a sign showing what and what not to wear at the pool as some would go in the pool dressed in their tracksuits etc. The other minor issues was that the Horizon club had been over sold which meant at the cocktails between 5-7, there was very limited seats. Some guests had to wait for 20 minutes fit a seat which is not acceptable. The louge had lost that personal touch and its peaceful sanctuary which it’s once had. Not all bad though. All the staff work exceptionally hard, the restaurant are still fantastic and you still get the grandness of the property as you enter. But I will be looking at other hotels along the river on my next visit.