We had a wonderful stay at Mercure Bangkok and were genuinely impressed by the level of service we received. A very special mention to Bombay at the front desk, who assisted us during check-in. From the moment we arrived, she made us feel genuinely welcomed and valued. As an Accor Gold member, I truly felt the recognition and special treatment that comes with the membership. Bombay demonstrated what excellent customer service should be—warm, professional, attentive, and sincere. She definitely made a great first impression and set the tone for our entire stay. I would also like to recognize Kitt and Adison, who were extremely helpful and accommodating throughout our stay. What impressed me even more was seeing that their excellent service wasn’t only extended to us. We observed how consistently helpful, courteous, and attentive they were with other guests as well. That says a lot about their commitment to great hospitality. The room was very spacious, beautifully designed, and had a luxurious feel. The furnishings and amenities felt premium, and the bed and pillows were incredibly comfortable—exactly what you want after a long day exploring Bangkok. Overall, it was a fantastic experience. Great facilities are important, but it’s really the people who make a hotel stay memorable, and Bombay, Kitt, and Adison certainly did that for us. Thank you, Mercure team, for making our Bangkok stay extra special. We would happily stay here again! ❤️🇹🇭
Mercure Bangkok Sukhumvit 11
Address: 18 Sukhumvit Soi 11 Nana Khlongtoey, NanaAvailability
Description
Facilities
Reviews
My stay at Mercure hotel was fantastic. All the staff are very nice, from check-in, to room service, the restaurant staff a Lily Fu, and the concierge. Adison from the concierge has been very helpful, and quite friendly to guests. He has assisted us efficiently. I will definitely go back here.
The Mercure Hotel, has fabulous staff, services and amenities. Yes, it is in a busy area with many sports bars but the windows are very sound and light proof! The outdoor pool area is great and has cover for the rainy season if necessary. A special thanks to Anna and Bella for their wonderful help and advice.
Good day every one Thank you so much again for everything. I am very happy to have stayed at the Mercure Hotel, in the penthouse, for almost 3 years and to continue staying at present. It's is absolutely an amizing view place . The all staff very goodEverything was very nice and secure, with excellent service quality. The housekeeping service is excellent. They cleaned the room three times a week, and the bedsheets are changed regularly, which makes my stay very comfortable.All necessary facilities are provided. I really like the location, which is only a few minutes’ walking distance from the train terminal station.The staff thanks to Aum-im, Kan, Phueng,Toey, Thiwarat,Tar,Krathin, Eng Nilan,Jet,tomand the housekeeping team for their exceptional work. Thank you also to the engineering and gardening staff. They ware very friendly and made a really good job by securing everything and making the garden really niceHighly recommend for everyone.
Our stay at Mercure hotel was exceptional. What stood out most to my family and I was the welcoming staff who strived to make our stay as comfortable as possible. From the first encounter with the concierge to the housekeeping who was sure to make sure we had everything we needed, each of the staff members at the hotel were friendly and diligent. The hotel amenities were well thought through. The pool deck was very comfortable and clean. Both restaurants that are in the property were excellent. Although we did not utilize the kid zone on this trip, it is nice to have a space to bring our children on days that we are staying on the property (our kids tended to prefer the pool over the kid zone, so we did not use it much.) Inside the rooms were very clean. We had a room with a bunkbed which was perfect for our family. It was nice to have 2 tv's in our room, which was more than we needed, but nice for when I needed to work at the desk and the kids could watch the other tv that was not directly above the desk. The bathrooms were huge, and having both a tub and a shower was great for when we all got back from the pool and had multiple people who needed to wash off. Overall, this hotel exceeded our expectations, and should we travel back to Thailand, we will look for this hotel specifically for our stay.
Upgrade Hotel
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email