Manhattan Bangkok

This hotel exemplifies the scam running in Thailand. The day we checked in first issue was the card to the room wouldn’t work. Room was terrible and the window and bathroom was not cleaned. On asking the staff to clean it they said it’s already done. There’s no working ac it’s preset to the temperature they want and you can’t use as you please. Room it itself was terribly small and the bathroom was even worse n tiny. The scam is the highlight. They charge you 900baht plus for room service. I’ve lost count of the countries and hotels I’ve stayed in but this is the first time I’ve paid money for house keeping. They call it extreme damage to property if you drop something on the bed and it stains. For eg I kept my makeup bag on the bed and it left a mascara stain and I was charged 820 baht for the extreme damage caused to the bed sheet. So please be vigilant And never let any one book this hotel if you don’t want to loose money in this scam.

My girlfriend and I booked this hotel for a one-night stay through Trip.com and paid in advance. However, when we entered our room, we found that both the bed and the bathroom were extremely dirty. The staff showed us two other rooms, but unfortunately, they were just as dirty. I definitely do not recommend this hotel. Despite not staying at the hotel at all due to the unacceptable conditions, they refused to issue a refund. Terrible experience, extremely poor hygiene, and a complete lack of customer service. I would strongly advise everyone to avoid this hotel.

Location is between Nana station and Asok station so it is a very good location. A lot of restaurants nearby. Price is cheap with good A/C in the room. Condition of room.... well, can't really expect 5 star hotel accomodations so I do not have any issues except the pillow case was coverd with fungi but the room cleaning lady switched it later so it was ok. Have to wear slippers inside the room as the floor condition is not so good, there are wood cracks on the room floor so you can get splinters sruck on your toes. Staff are nice in general. Swimming pool is round and small. Gym... old equipments but workable.

I rarely leave negative reviews, but my experience at this hotel was disappointing from start to finish. The biggest issue is that the hotel does not match the images used in its advertising. The photos make the property appear modern, luxurious, and well-maintained, but the reality was very different. The rooms and facilities felt old, dated, and in need of significant renovation. While the exterior gives the impression of a high end hotel, the overall condition of the rooms was much closer to a budget accommodation than what was advertised. Customer service was another major concern. Throughout my stay, staff were generally unhelpful and unwilling to assist with reasonable requests. At check-in, I was required to pay a deposit of between 1,000 and 2,000 baht, which was never clearly explained. I was also given only one room key and told that no additional keys were available. When I returned later, as instructed, I was given the same excuse. For a large hotel, this was both inconvenient and unacceptable. Guests should also be aware that many basic requests appear to come with additional charges. Something as simple as requesting an extra towel or pillow became a discussion about fees, which made the experience feel unnecessarily restrictive and unfriendly. The most frustrating part of my stay occurred during check-out. After signing paperwork indicating that my deposit was being returned, I was suddenly presented with various charges that I did not believe were justified. The explanations provided were vague and inconsistent, and I felt pressured to accept charges without clear evidence or proper justification. When I asked to speak with management, the manager was unable or unwilling to resolve the situation and appeared to have little authority to make decisions or remove disputed charges. I stood my ground and refused to pay charges that could not be properly explained. After a lengthy and frustrating discussion, the hotel eventually returned my deposit in full. Had I not challenged the charges, I genuinely believe I could have lost part of my deposit without a satisfactory explanation. What should have been a simple check-out process turned into an unnecessary and stressful ordeal. Between the misleading photos, the poor customer service, the excessive charges for basic requests, and the difficulties surrounding the deposit, this was one of the most disappointing hotel experiences I have had in Bangkok. I would strongly encourage anyone considering this hotel to read recent reviews carefully, ask detailed questions before booking, and be prepared to document the condition of the room upon arrival and departure. Based on my experience, I would not stay here again and cannot recommend it to others.