Lancaster Bangkok

Good mentions: the server at the pool was great drinks came quickly and tasted great, gym is excellent. Bad notes: we initially checked into room 808 at 10pm, the smell was so bad the concierge guy said he can change our room, the next room, 1101 was a bit better but the smell of dampness/mould-like was still present, after my bath the smell seemed to increase and when brushing my teeth, I found some black mould behind the basin. Besides the smells, the furnishings in the hotel room were really dated. When we went down to the brasserie bar for a drink, initially our first drink came quickly, then they totally forgot about us, I asked for the food menu but no one came to check in or ask if we wanted anything else despite it being empty and multiple workers being present, so we left. Overall not great and, unfortunately it’s not a hotel I’d ever consider returning to considering the issues.

A lovely little staycation with my favorite person. We came here to take a break from our usual routine, get some work done, and simply enjoy a change of scenery together. It was the perfect balance between being productive and having time to relax and recharge. Sometimes, a new environment is all you need to make an ordinary workday feel a little more special. 🤍

One of the most enjoyable stays in my multiple visits to bkk. The hotel service is superb. Good location away from the busy tourist area. Rooms are spacious and well equipped. Comfortable clean! Just the bed too soft for me. The staff always so friendly. If you need to go to the nearest train station they provide free tuktuk support. Gym is big and professionally equipped. Food there also very delicious. Very good service by Mr Wii at the restaurant. Also enjoyed the cozy and helpful service by Mr Pao. Always smiling and so happy to see him at the door. Seldom stay in the same hotel in bkk but this hotel will now be .

Hello, I booked a family room at Lancaster Hotel, and I am extremely disappointed with how this situation was handled. I was traveling with my two children, and my 4-year-old child accidentally made a tiny pen mark on the duvet. As responsible guests, we immediately informed the hotel staff so the item could be cleaned. We were completely transparent and cooperative. What is unacceptable is that the hotel never contacted me by phone, email, or in person to discuss the issue. Instead, a letter was simply left in my room stating that I had been charged a fine of 2,450 Thai Baht. Even more concerning, the hotel deducted this amount directly from my security deposit without obtaining my consent or giving me any opportunity to discuss, dispute, or understand the basis of the charge. This is not how a reputable hotel should treat its guests. A small washable mark caused by a 4-year-old child does not justify such a heavy penalty, especially when there was no attempt at communication or fair resolution. The fact that the deduction was made unilaterally and without any discussion reflects a complete lack of respect for guests and their rights. This has been one of the most disappointing hotel experiences I have ever had. The lack of transparency, professionalism, and respect for guest privacy is unacceptable. I expect a detailed explanation of this charge and a review of the hotel’s handling of this matter.