What a gem! My mom and I only stayed for a night but we were so impressed with this hotel. The room was spacious, modern and clean. The staff were all so friendly and breakfast was an absolute treat. Plus, it's conveniently located right near the BTS station. We will absolutely return for our next trip to Bangkok!
Pros Spacious, clean rooms with great bedding setup The rooms are noticeably spacious, clean, and well-maintained, with housekeeping provided daily upon request. The bed is large and comfortable. A sofa is available in the room, making it feel more like a serviced apartment than a standard hotel room. A fridge is included, which is a practical touch. Location is excellent The hotel's location is one of its strongest points — conveniently situated in the Silom area with easy access to dining, shopping, and public transport. Staff performance Staff at reception are generally okay and do their job adequately. Cons Deposit policy — outdated and inconvenient The hotel requires a 2,000 baht cash deposit at check-in, which is a significant drawback in today's travel landscape. Not all tourists carry that much cash, as most travelers now use digital payments or credit cards. Moreover, money exchange rates in the area come with unfavorable charges, making this requirement unnecessarily costly. This policy should be revised. Overly strict check-in time The 2:00 PM check-in restriction is far too rigid — even 5-star hotels are not this strict. This creates an uncomfortable situation for tourists who arrive even slightly earlier than 2:00 PM and are left waiting. Service and hospitality shortcomings Welcome drinks are not proactively offered by reception — you have to ask for them yourself. Reception staff lack initiative and could improve their hospitality communication style. They come across as too robotic and transactional rather than warm and welcoming. I even witnessed reception staff shouting at another guest during check-in over the 2,000 baht deposit issue — a very uncomfortable scene to witness and an unacceptable way to speak to paying customers. Room condition and maintenance issues Walls are too thin — noise from neighboring rooms is clearly audible. Shower water pressure is very weak. The shower handle is broken. Electrical sockets are hard to find and placed at very inconvenient spots. The room door is extremely hard to open, appearing old and broken. Building infrastructure Only one small elevator is available, resulting in long waits to get to or from your room. The building as a whole looks dated and in need of renovation. Overall The i Residence Silom Hotel offers genuinely spacious, clean rooms in an excellent location at what is presumably a reasonable price point. However, the outdated cash deposit policy, overly rigid check-in time, poor hospitality training among front desk staff, and numerous maintenance issues (thin walls, broken shower, weak water pressure, inconvenient outlets, faulty door, single slow elevator) significantly detract from the experience. The building itself feels old and tired. With better staff training and a serious round of renovations, this hotel could live up to the potential its location and room size suggest — but as it stands, the cons may outweigh the pros for many travelers.
Great location and mostly friendly staff, had a tough interaction with the receptionist over a neighbouring room being loud and disrespectful. Waiting staff and doorman lovely. Good buffet selection for breakfast and across the road from BTS station and near massage, 7/11 and hair salon. Room wise is very outdated and grey/dull. Beds were extremely hard and uncomfortable so only ideal if not in the hotel a lot. Nice pool with a shower and good room service options. Overall would give 3/5 for location and staff but rooms bring it down
My friend and I stayed here during our trip to Thailand, and we had a wonderful experience. I highly recommend this accommodation. The highlight of our stay was definitely the breakfast it was delicious, and they offered a different variety of food every day. The staff were friendly, welcoming, and always willing to help. Our room was clean, comfortable, and well-maintained throughout our stay. Another great advantage is the location it is conveniently located right in front of Chong Nonsi BTS Station, making it very easy to get around Bangkok and visit tourist attractions. Overall, we had a great stay and would happily choose this hotel again on our next trip to Thailand.
Perfect for Business Trips, Extremely Convenient Location I frequently travel for business and always choose to stay at this hotel. The location is incredibly convenient—it sits right on the main street, directly beneath the BTS station, and right next to a 7-Eleven. The rooms aren't huge, but they are fully equipped with all the necessary amenities. However, the housekeeping could be improved, as the floor was a bit dirty and quite dusty during my stay. The TV and Wi-Fi connections are decent and reliable enough for what I needed. The breakfast buffet is a highlight, offering a diverse and nutritious selection of food. The staff are exceptionally attentive and meticulous, constantly wiping down surfaces and cleaning to keep the dining area completely hygienic. One tip for future guests: Make sure to bring some cash with you, as the hotel requires a cash deposit upon check-in.
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