We had a pleasant stay regarding the quality of the facilities and the friendliness of the staff, who were very welcoming. However, the hotel's general policies really need a rethink, as they feel overly commercial. For instance, the policy states that losing a room key card incurs a 1,000 Baht fine—an excessive amount for something most hotels worldwide waive. Moreover, we were actually charged 100 Baht just for using a small teaspoon! These petty, rigid charges for minor things heavily reflect a management style focused purely on money. It’s unfortunate because such policies completely overshadow the great work of the staff and the quality of the hotel.
Grace At Five By Grace Hotel Bangkok
Address: 33 Soi Sukhumvit 5 Khlong Toei Nuea, WattanaAvailability
Description
Facilities
Reviews
⭐⭐⭐⭐⭐ I had an excellent stay at this hotel. The rooms were clean and comfortable, the atmosphere was relaxing, and the service was outstanding from check-in to check-out. I would like to give special thanks to Gigi and Sophia for their exceptional hospitality, professionalism, and kindness. They were always welcoming, attentive, and willing to help, making my stay even more enjoyable. I highly recommend this hotel to anyone looking for a wonderful experience, and I will definitely be coming back.
We have been loyal guests at this hotel since it first opened, which is why this experience was extremely disappointing. We had booked three rooms, and one of the rooms had been rescheduled from 28 July to 30 July. We informed the reception upon arrival, and they confirmed that everything had been updated correctly. However, at check-out, we were unexpectedly charged for the rescheduled room as if it had been occupied from 28 July. The biggest issue is that we were never asked to sign for that room, never received a room key, and never used it. When we questioned the staff, they simply insisted that the room had been active since 28 July, which makes no sense. The most disappointing part was the attitude of the manager, Alice. Instead of investigating the issue or trying to resolve it fairly, she was uncooperative and showed no willingness to help. As returning guests who have supported this hotel since its opening, we expected much better customer service and professionalism. Unfortunately, this experience has seriously damaged our trust in the hotel. We hope the management reviews this incident, refunds the incorrect charge, and ensures this does not happen to other guests.
I am very satisfied with my 4 nights mini suite at this hotel, staff was friendly and helpful, hotel design and room decor are nice, very clean and comfy, located in back alley with construction sites nearby is a bit but many shops right outside, also close to exciting nightlife scenes, all for a reasonable price. Definitely will return if I’m looking for a 4 star hotel.
Grace At Five by Grace Hotel – Bangkok Stayed here a few days ago and had a very pleasant experience. The hotel was very clean, comfortable, and well maintained. All staff were very friendly, helpful, and welcoming throughout my stay, and room service was very good. The only small downside was that the swimming pool is located in another building, so you need to walk across for access. Overall, it was a very pleasant stay and I would happily stay here again.
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