Civic Horizon Hotel & Residence

❌❌Thank you for the hotel’s response.❌❌ * I acknowledge that I did not specifically check the washing machine before check-in, as I reasonably assumed that all appliances provided in the room would be in proper working condition. When I was unable to open the washing machine, I immediately contacted the hotel for assistance. I did not force, tamper with, or damage anything in any way. Despite this, when your staff arrived to open it, I was told that I would be charged for it, which was extremely upsetting and unacceptable. * The following morning, when I went to the front desk, there was no authorized staff member available to handle or resolve the issue. I was left waiting for an unreasonably long time. Eventually, the hotel sent a staff member who clearly had no authority to make any real decisions, which made the situation even more frustrating and unprofessional. * When we made the decision to leave the hotel and requested a refund for the two unused nights, the hotel suddenly waived the so-called “repair fee.” This strongly suggests that the charge itself was not justified in the first place, as we firmly maintain that we were not responsible for any damage. * I also take responsibility for not checking Google reviews beforehand. Had I done so, I would never have chosen to stay at this property, and I would actively discourage others from doing so as well. While I appreciate the refund for one room, it must be clearly stated that any washing machine provided in a hotel room is part of the accommodation and must be fully maintained by the hotel, not unfairly attributed to guests without evidence.

Stayed here for 2 nights before my trip to Pattaya. Great location near Ekkamai BTS Station and within walking distance of the bus terminal to Pattaya. Very convenient for travelers. The staff were all very friendly and helpful. They even helped me call a taxi. I had a comfortable stay and would happily come back again.

Breakfast is included in the hotel's menu; this is probably one of the earliest options. I stayed here for ten days, and the hotel reception staff were extremely polite. I love staying in Japanese-style hotels because the rooms have laundry facilities, are spacious, and even have a terrace. However, the view from my room's terrace was directly over the office next door. But they had other rooms with more open views, more sunlight, and views of the temple. The hotel's location is extremely convenient, with a bus stop nearby for easy access to Pattaya or other destinations, and a shopping mall with plenty of restaurants nearby. More importantly, it's less than a 5-minute walk from the BTS.👍🏼

We stayed here for 3 nights and changed room the next day. The pros of this hotel were: 1) close to BTS, just across a commercial building; 2) the room was spacious and had a in-room washing machine cum dryer; 3) the pool, though small, wasn't crowded and it was clean; 4) all staff were very nice and helpful. Housekeeping was excellent. Unfortunately, the room itself had issues that made the overall stay very unpleasant: 1) the rooms (both the living room and bedroom) had a strong 'urine smell' that wouldn't dissipate, making it very uncomfortable, like the smell of urine in a public restroom, even with the windows opened. It smelled badly every night and we could not sleep; 2) the room was old and dim and the lighting was very insufficient. The flooring and most of the furnitures were in dark brown, with a black countertop in the pantry making the room even darker. It was even more frightening with the curtains drawn at night. The hotel said they could not improve the situation. We were taken to another room but it was just as dark as our room. Out of desperation, I bought a small lamp from HomePro @ the Gateway and placed it in the living room. 3) the bathroom had a bathtub and shower, but there was no shower curtain or screen. Water kept splashing outside making the whole floor wet. The shower pressure was insufficient and the water was not hot enough. 4) the bathroom ventilation system was very noisy. When it was off, there was a strong sewage smell. When it was on, it was extremely noisy. 5) The so-called "king bed" was actually made up of two mattresses of different heights, with two very hard "mattress edges" in the middle, making it very uncomfortable to sleep on. 6) The router was placed right next to the bed. When I turned off all the lights to sleep, the router lights kept flashing. How am I supposed to sleep ? 7) A 3000 baht deposit was required upon check-in. We wanted to make it by credit card but the hotel said they would process it. We would have to wait a week for the deposit to be refunded to our credit card account after check-out. This arrangement was unreasonable. The deposit amount was too high and they would process it once we made it. It would be a huge hassle to follow-up after I left Bangkok. In the end, we paid it in cash. We have stayed at many other hotels in Bangkok and never experienced a hotel would process a deposit holding. For this price, there are many other better options in Bangkok. I will not be staying at this hotel again!