Aloft Bangkok Sukhumvit 11

Had a great stay, the rooms are cozy and comfortable. The breakfast buffet was excellent as was the service! The staff is amazing and we were lucky enough to meet, Tisha, Wawa, PP, Barbie, Nooni and Alex. The service is outstanding, we enjoyed meeting everyone! We had a small challenge with a coupon at the pool bar and spoke to Alex about it, the F&B manager. The staff is extremely personable and attentive. We were celebrating our wedding anniversary and the staff was kind enough to acknowledge it. Thank you for everything and we hope to be back soon. 🤙🏾

Dear Marriott Bonvoy Customer Care Team, We have stayed at Aloft Bangkok Sukhumvit 11 around 10 times or more over the years, so this review is not based on just one short visit. Our most recent stay was from 13 August to 20 August 2026, for 7 nights. I am also a Marriott Bonvoy Titanium Elite member. Unfortunately, after many stays at this hotel, we have never received a suite upgrade. I fully understand that Titanium Elite suite upgrades are subject to availability and are never guaranteed. However, during our latest stay, we saw a suite on the same level as our room, yet no suite upgrade was offered or discussed with us. After approximately 10 or more stays, I would have expected better recognition of our loyalty, or at least some explanation regarding upgrade availability. More importantly, we experienced several billing and payment-related issues during our latest stay. The hotel took a deposit using my YouTrip Mastercard, but the deposit has still not been returned to us. We also initially did not receive our final hotel invoice/folio after checking out. We eventually had to contact Marriott Bonvoy Customer Care, who opened a customer service case and referred the matter back to the hotel. The hotel has since sent us the folio, which I appreciate. However, the deposit issue remains unresolved, and the hotel is now investigating it with its local bank. There is also a separate concern regarding the YouTrip card used at the hotel. The card was subsequently compromised and can no longer be used. During this trip, this was the only hotel where we used this card. To be very clear, I am not accusing Aloft or its staff of causing the card compromise, because I do not have evidence showing where or how it occurred. However, considering the circumstances, I have asked Marriott and the hotel to review how the payment was processed and handled as a precaution. As a long-time Marriott customer and Titanium Elite member who has returned to this property many times, this overall experience has been disappointing. My concerns are not about expecting special treatment. They are about basic service, proper billing, the return of our deposit, communication, and reasonable recognition of a loyal Marriott guest. I appreciate that the hotel has finally responded and is investigating the deposit with its bank. I will be happy to update this review again if the matter is properly resolved. At this stage, however, the outstanding deposit and overall handling of the matter have left us very disappointed with this property.

A great stay! The room was clean, comfortable, and cozy, and the breakfast was absolutely delicious with a good variety of choices. The food was fresh and satisfying, and everything made our stay even more enjoyable. Dining attendant is so Kind and attentive. Then They have ATMs here, so it’s better to use your debit or credit card and withdraw cash from the ATM Machine. The exchange rate is usually better than at money changer outside. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

A good stay! The breakfast has always been a strong point for Aloft across locations and this location didn't disappoint either. Loved it. The rooms can be better in terms of the mattress which was way too soft for a comfortable sleep. The AC was way too cold, even after setting it to 30 and there was a weird issue where they didn't have soap? But still a place I would book again because it offers great service and a comfortable stay!