Avoid XL Axiata at all costs if you are visiting Indonesia. I purchased their official tourist eSIM ahead of my trip to Bali. Result: absolutely zero network connection ("No service") from the moment I arrived. Their customer service is an absolute joke: They systematically push you into an endless loop with their automated bot "Maya", which is completely useless, cannot handle foreign tourist profile blockages, and solves absolutely nothing. Emails are only answered with generic automated templates, closing tickets without a single human ever actually looking at or resolving the issue. You pay for a service, they register your personal passport and IMEI, and then completely ghost you, leaving you stranded in a foreign country without cellular connectivity, maps, or basic safety access. Do not waste a single cent on XL Axiata. Buy an international eSIM online or grab any other carrier SIM. XL is a complete waste of time, money, and nerves.
About Activity
What's Included
Includes
- Government Fees
Excludes
- Phone credit for call and messaging
Departure & Return
Departure Point
- Upon arrival at I Gusti Ngurah Rai International Airport - Bali, travelers can easily find us. Right after exiting the arrival gate, you will see the XL Booth conveniently located in front of the exit area.
Return
- Upon arrival at I Gusti Ngurah Rai International Airport - Bali, travelers can easily find us. Right after exiting the arrival gate, you will see the XL Booth conveniently located in front of the exit area.
Itinerary
1. Data Package: Perfect for trips. Suitable for maps, messaging, and social media. If you need more data, don’t worry! You can easily top up via apps, Indomaret, Alfamart, local markets, or online marketplaces, giving you full flexibility during your stay.
2. Get Physical SIM Card or eSIM at airport: Both must be collected at our airport booth, where our staff will assist you with IMEI registration as required by Indonesian government regulations. This ensures your device is officially connected and ready to use right after arrival.
3. High-Speed Internet: Reliable 5G/4G/LTE coverage across Bali and major cities in Indonesia.
4. Local Calls & Messaging: Stay in touch with your driver, hotel, or tour provider easily.
Benefits of Choosing Our Service:
1. Convenience at the Airport – No need to search outside; get your SIM Card immediately after exiting the arrival gate.
2. Affordable Rates – Competitive pricing compared to international roaming.
3. Trusted Provider – We provide Tri, IM3, and XL. Get your Indonesia’s leading mobile operators with wide coverage.
4. On-Site Support: Our staff at the Booth will assist you with setup and activation.
5. Peace of Mind – Transparent pricing with no hidden charges.
Language Offered
Additional Info
Cancellation Policy
Reviews
Just landed in Bali after a long flight from Australia and was dreading the whole SIM card hassle. International roaming rates in Indonesia are extortionate, so I’d booked this service in advance. The team met me right outside arrivals – super easy to spot. Nauval helped me with everything: registered my IMEI, popped in the physical SIM, and I had 17GB of data working in minutes. No queues, no stress, just straight online to message my family I’d arrived safely. Perfect start to my solo trip! Highly recommend. 😊
My partner and I knew international roaming rates in Indonesia can be extortionate before we even flew out. We decided to skip the expense with this convenient SIM or eSIM package, which includes a 17GB data package with 30 days’ extendable validity. It’s so much easier to simply meet the team at the airport so that they can help you register your IMEI (an essential requirement when using an overseas phone with local providers in Indonesia), install the SIM or eSIM, and get online. Kiki at the counter was an absolute gem and very patient with both of our phones. We had data for navigating Ubud before we even called our taxi
We flew into Bali for our honeymoon and didn’t want to waste a second dealing with phone stuff. This service was a game-changer. Kiki was waiting with a big smile, guided us through the whole process, and got both our eSIMs activated on the spot. The 17GB package for 30 days is excellent value, especially since we were sharing photos and using maps non-stop. Skipped those crazy roaming charges completely. Everything felt personal and efficient – best decision we made before flying ❤️
Travelling with two kids and my husband, the last thing I needed was phone drama at the airport. This service made it so simple. Andra met us promptly, handled all the IMEI registrations for our phones, and installed the eSIMs while we grabbed our luggage. Within 10 minutes we were all connected with plenty of data for navigation, food recommendations, and keeping in touch back home. The 30-day validity is super convenient too. Saved us so much hassle and money – thank you!
First time in Bali as a solo traveler and I was a bit nervous about getting set up. Kadek made it feel completely effortless. He walked me through the process, got my phone registered and the SIM installed while I was still in the airport area. Had full data signal before I even left the terminal – 17GB for 30 days is brilliant. Used it constantly for rides, restaurant bookings, and chatting with friends. Such a relief after a tiring flight. Top service! 🌴
From the moment I arrived, getting a SIM card was hassle-free and efficient. The staff were friendly, helpful, and spoke excellent English, making the entire process smooth and enjoyable. Professional service and advice. Everything fast and nice. Internet is working here! Super fast 5G speeds!
Wow! I will never buy a SIM card from any place ever again besides here. We booked the Bali eSIM dan Bali Sim Card package and honestly it made our arrival so smooth. Amazing service. Best in Indonesia, Asia and maybe the world.
I was worried the staff might struggle with my phone settings, but they are pros. Even with my iPhone set to my native language, they knew exactly where to go to activate the XL card. I didn't have to change a thing. Very impressed with their technical skills!
Very helpful! It was our first time in Bali and our first time ever using a local SIM card. We were a bit worried about the setup, but the XL staff were amazing. They handled my iPhone 15 so quickly and I didn't even have to change my language settings to English for them to fix it. We had zero issues with the signal during our stay. Truly a comfortable and helpful experience!
Time is money on a work trip. The local team met me directly at arrivals, installed my Bali Sim Card, and tested the connection speed before letting me go. Outstanding service that lets you skip the expense of international roaming. 👏
After my partner and I grabbed our bags, we found the XL counter right on the left side of the main hall. Since we’d filled out the Google form before our flight, we were finished in about 5 minutes. It was the fastest part of our arrival! Definitely do the form ahead of time if you want to get your holiday started quickly. 👍🏻
As soon as I arrived, it was easy to find the counter since the vendors were holding clear signs. The staff worked efficiently, and even though there was a short wait, the process moved quickly. My SIM was activated right away, and I could use it immediately. It’s especially helpful for travelers whose phones don’t support eSIM. Very convenient overall.
We booked the Bali eSIM dan Bali Sim Card package and honestly it made our arrival so smooth. The staff met us right at the airport, sorted the IMEI registration, and got us connected instantly. Way cheaper than roaming and zero hassle. Perfect start to our trip.
We usually rely on hotel WiFi, but having a Bali eSIM made navigating on our rented scooter so much easier. The airport handover was incredibly smooth and saved us from hunting for a local phone shop in the Seminyak heat. ☀️😎
Traveling alone, I really wanted my data working the second I landed. I grabbed an XL SIM at the airport, and honestly, it was so easy. The staff had me activated in seconds no tech drama at all. The signal stayed strong while I was heading to my hotel, which made navigating so much easier. If you need a quick, reliable connection right after touchdown, this is it
As a solo traveler, I wanted to be connected immediately to find my driver. I met the team right at arrivals, and they sorted out my Bali eSIM and the tricky IMEI registration in minutes. ⏱️ Highly recommend doing this so you aren't stranded without internet!
I’ve been working remotely from Canggu for a month and this Bali SIM Card has been my primary backup. The Telkomsel network coverage is solid. I’ve had to run Zoom calls from cafes where the Wi-Fi cut out, and I just hotspotted to my phone without any lag. The 30-day validity is perfect, and I love that the data quota is 'National,' meaning when I flew over to Labuan Bajo for a weekend, it worked exactly the same without extra charges. The 24/7 support also helped me quickly when I needed to check my remaining balance. Top service
We opted for the Bali eSIM so we wouldn't have to swap physical cards. The setup was instant after landing. We used the Telkomsel network and had a perfect signal even up in the Ubud rainforest. If you want a reliable connection for Google Maps, get this.
I usually find airport services a bit hit-or-miss, but the Bali eSIM service was professional and fast. I had 5G signal almost everywhere in Seminyak and Canggu. It’s a must-have if you rely on high-speed internet for your stay
Group trip to Bali! 🏝️ We all got the physical Bali SIM Card at the airport. Way cheaper than those crazy roaming fees from back home. It worked perfectly for all our IG stories and TikToks. Don't skip this booth!
I was a bit nervous about setting up an eSIM, but it turned out to be the easiest process ever. Clarissa walked me through the QR code scan step-by-step and ensured my phone was fully connected before I left the airport. The data speeds have been excellent, especially for navigating around Seminyak. Five stars for service and reliability!
As someone who needs reliable internet immediately, this service is a lifesaver. The 30-day term is perfect, and I appreciate the option to extend it if needed. The connection quality (Telkomsel) has allowed me to work remotely without issues. Thanks to Kadek for the quick setup at the airport! 💯
We spent a week driving through Ubud and down to Uluwatu, and I was genuinely surprised by the consistent 4G+ speeds I got using the Telkomsel option. Google Maps ran flawlessly, and video calls were clear. A huge shoutout to Angin at the collection point—she was so cheerful and explained the data package validity clearly.
I chose the physical SIM with the IM3 Indosat network and it’s been incredibly consistent for my full month here. The data coverage even worked well in Nusa Penida! Clarissa recommended the best package for my usage when I arrived, and her advice was spot on. Don't bother with expensive roaming, just grab this at the airport!
I wasn't sure which network to choose, but Angin explained the coverage differences based on my travel plans (mostly North Bali). Her advice to go with Telkomsel was fantastic, and the data has been solid everywhere. Collection was quick and well organized at the designated counter.
I had a great experience collecting my eSIM upon arrival. After a long flight, the last thing you want is complicated tech setup, but the team made it simple. Angin was the person who helped me, and he was very quick and professional. He had the eSIM profile installed and working within 60 seconds. The XL 3GB data allowance for 30 days is fine for initial navigation, and the connection speed has been reliable so far. The team proactively mentioned the easy top-up solution, which is a great policy. It's a fantastic, reliable service to ensure you're connected from the moment you land. Definitely worth the small price for the peace of mind.
I was hesitant about getting a SIM at the airport, but the process was completely seamless. They handle all the registration, and you just walk away connected. Nur was very helpful and clearly explained the "National Data Quota" feature. I've had great service using the XL network all over Bali.
Everything about this service was straightforward. The pick-up point was easy to find, and the instructions for the data package were clear. Clarissa was helpful in confirming my phone was unlocked and compatible with the eSIM before activation. Great product for a great price.
Arriving in Bali and getting immediate connectivity was fantastic. I chose the airport collection, and the process was quick and painless. Kadek was the staff member who helped me; he was incredibly efficient, friendly, and had my eSIM activated in minutes. The package is XL 3GB for 30 days. While it's a bit small, as they informed me, it’s perfect for getting initial directions, booking transport, and contacting my accommodation. Kadek also clearly explained how and where I could easily top up later, either locally or online. It's great value for starting your Bali trip hassle-free. Highly recommended for a stress-free arrival!
This is the best network the one I used here. Heard tons of good things about this provider and wow totally true. Works in every city, fast signal, and no weird data splits. The app is also clean and easy to use. Larissa’s guidance made the setup effortless. 👏
Picked up my SIM and within seconds, I was online. Kadek was super friendly and made sure I got the best plan for my stay. Strong signal everywhere even out in the countryside. Total game-changer for my trip!
The staff went above and beyond to explain each package clearly. Avisa helped me pick what suited my trip best, and the connection stayed stable everywhere in Bali. Definitely worth every cent — top-tier connectivity and care. 🔥
Used XL Axiata all through my Bali trip the network was amazing, even deep in Ubud and Nusa Penida. Angin helped me choose the right package and made the process a breeze. Totally recommend for digital nomads or travelers who can’t afford to be offline.
Everything about XL Axiata in Bali exceeded expectations. The data plans were super flexible, prices affordable, and Larissa helped me get set up in minutes. The signal stayed strong everywhere even in Ubud and Canggu! Couldn’t ask for better service. 💯
From the moment we arrived, Adele greeted us with a big smile and made everything smooth. The whole team was friendly, fast, and professional. Perfect start to our Bali trip service like this makes travel stress-free. 🙌
Got my SIM at XL Axiata Bali, and Avisa handled everything effortlessly. Registration was instant, the instructions were clear, and the service was top-tier. The coverage? Spot-on across Bali. Highly recommend this for travelers who value reliable internet on the go.
Before exploring Bali, we stopped by the XL outlet at Ngurah Rai Airport. Diana helped us out right away with an easy registration and great attitude. Clean shop, fast setup, and unbeatable signal during our entire stay.
The best experience internet connection that I tried during my vacation in Bali, I stay in Seminyak, Ubud, and Nusa Penida areas still have a 5G signal. Highly recommend for everyone to use XL because the signal connection is very stable in all areas🤩😍👍🏻
i went to Nusa penida and other people said it wasn't good here, but I still bought here because the staff were very friendly and after using a simcard here for 2 weeks i would say this is the best simcard in Bali. next i buy a SIMCARD HERE again
I have made a reservation before going to Bali. When I arrived in Bali I immediately picked up the simcard I ordered, the signal is good, the quota is big with a relatively cheap price compared to me using the country's rooming because of the Indonesian rules to unlock imme I'm more confident to use a local simcard and the active period of the simcard is longer which is 3 months
Good service staff, best price and 5G everywhere Best recommended taxi also👍 Stay on with xl and keep update your holiday story
They help me to register and set up the sim on my phone, so can use immediately. they also make sure the internet working well before i left the store
I got a best experience when i spent my holiday in Bali. The network very good everywhere which is very helping, even in ubud and nusa penida as well. The located of picked up simcard is very easy to find, and last one their staff very helpful and cheerful. Thank youu!
best simcard ever! im very satisfied with this simcard. The internet speed is fast and the coverage is great. The seller is also very responsive and helpful."
"I've never had issues with dropped calls or slow internet since I switched to this SIM. The connection is very stable."
🌟🌟🌟🌟🌟 Excellent Service at XL Center – Airport Branch! I had a great experience at the XL store in the airport! The staff were very friendly and helpful — they patiently explained all the data package options and helped me choose the best one for my needs. The process was quick, smooth, and professional. The location is very convenient for travelers, especially those who just arrived and need an internet connection right away. The staff also speak good English, which made the communication easy. Highly recommended for anyone who needs a reliable SIM card or data package before leaving the airport. Great service, fast setup, and excellent customer support!
I had a genuinely great experience. Larissa helped me, and she was so patient and sweet. I had a lot of questions, and she answered every single one with a smile. The internet connection has been perfect since. 👌
We can't thank the staff enough. Mr. Angin was awesome! He was very friendly and made sure my SIM card was working perfectly. It's the little things that count, and his service was amazing
After a long flight, We just wanted to get connected. Diana was a lifesaver. She was so professional and got me set up in no time. No fuss, no complications. Couldn't have asked for more. 🙏
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