Ulu Segara Luxury Suites & Villas

We had a wonderful stay and would definitely recommend this resort. What stood out the most was the warm welcome from the reception team and the friendliness of all the staff. Everyone was professional, helpful, and genuinely made us feel welcome throughout our stay. The service and hospitality were excellent. The villa itself was spacious, comfortable, and well-equipped with everything we needed. We also really appreciated the privacy it offered, making it perfect for a relaxing getaway. The ocean view was absolutely stunning and one of the highlights of our stay. There are just a few areas that could be improved. Housekeeping could pay a little more attention to cleanliness, as it wasn’t always consistent. The gym was quite disappointing for a 5-star resort and could benefit from better equipment and maintenance. Also, the beach access was a bit difficult and not very well designed. Overall, despite these minor issues, we had a fantastic experience. I would happily give this resort 5 stars and highly recommend it to anyone looking for a peaceful and enjoyable stay.

Oh my goodness, where do I start? Simply the best. Originally booked through Luxury Escapes but having further communication directly with the hotel, whether by telephone or WhatsApp, everything was effortless. Arriving at 1am, we were warmly welcomed by staff who already knew us by name, before being driven to and personally escorted to our room. The room itself was magnificent—spacious, luxurious, and unlike anything we had experienced before. The staff, food, drinks, service, facilities, and housekeeping were all exceptional. In fact, every single staff member we encountered delivered genuine five-star service. Nothing was too much trouble, and their warmth and attention to detail made our stay truly memorable. Located in the beautiful Nusa Dua area, the hotel offers the perfect secluded escape while still being conveniently close to shops, restaurants, and attractions via taxi or Grab. This hotel is an absolute must-visit. We cannot recommend it highly enough and are already looking forward to returning.

The rooms at Ulu Segara are spacious and offer stunning ocean views, but unfortunately, that’s where the positives ended for us. On our first night, the shower flooded due to drainage issues that were clearly not functioning properly. Despite reporting the problem, we were not allowed to change rooms, which was disappointing given the circumstances. The rooms themselves feel quite outdated and in need of refurbishment. Throughout our stay, the service was the worst we experienced during our time in Bali. Staff appeared poorly trained, communication was often unclear, and there seemed to be a lack of coordination when handling guest concerns. The food at the hotel was also underwhelming, lacking flavour and variety. In addition, there wasn’t much to do on the property, which made the overall experience feel even more disappointing. Another concern was that many areas of the hotel had a damp smell, and we were concerned about the possibility of mould in some parts of the property.

On the first day during check-in, I already had a bad experience. I was planning to write a review, but I decided not to at first because I wanted to give them the benefit of the doubt. However, during check-out, my interaction with the front desk staff made me certain that I should leave an honest review. Positive: * The room was spacious, clean and had a nice view. It was very well maintained * Big applause to Mr. Yogi, who was very friendly and knowledgeable, as well as the staff member who escorted us to the room * The pool was large, clean, and the staff around the pool area were very friendly Negative: * We arrived early at 1:30 PM, and we understood that check-in time is at 2:00 PM, so we were happy to wait. However, when we asked again at 2:00 PM, I was already feeling unwell with a stomachache, and they gave unclear reasons like “the room is not ready.” We only got access to our room at 2:49 PM. * Unfortunately, the front office staff were not friendly * The breakfast was just average. My husband barely ate because the food was not very good. We had breakfast at 8:30 AM and some of the items we wanted were already finished and not refilled * The most important issue that needs attention for future guests is safety. The stairs leading down to the beach were very slippery. I understand there was a warning sign, but the steps are too small, especially for people with bigger feet Unfortunately, my husband slipped and fell there that day. His right hand was bleeding, and his phone was damaged (luckily, the case helped protect it). There was no staff or security around to assist, so I had to provide basic first aid myself When we checked out, I informed the front desk staff about what had happened. The response I received was very disappointing. She initially dismissed my concern and gave many excuses. Only after I showed my dissatisfaction did she finally say, “Alright, ma’am, thank you for your advice.” Because of this experience, I will not be coming back Thank you