The Westin Resort & Spa Ubud, Bali

Our stay was absolutely amazing! 10/10. The hotel was super clean, the staff were incredibly friendly, welcoming and attentive. The kids club was spotless. Room was comfortable and well maintained. The only downside is the location. There aren’t many shops within walking distance and it’s not very convenient if you want to go explore shops or find outside spas. The spa in the hotel is also quite expensive compared to typical bali prices and with the not so great location you can’t just step outside to find one. Overall we had a fantastic stay and loved the hospitality, cleanliness, and service. Incredible pool!

We stayed here for 11 nights and had a truly peaceful and relaxing experience surrounded by Ubud's stunning nature. The resort's lush greenery, tranquil stream views, and excellent pool area create a wonderful sanctuary for a relaxing holiday. While we encountered a minor operational issue during our stay, what truly stood out was the exceptional management and service recovery. Mr. I Made (Operations Manager) and the entire team handled the situation with utmost professionalism, care, and genuine hospitality, turning our experience around and ensuring our comfort. The daily breakfast service was delightful, and the Balinese massages at the Heavenly Spa were world class. A special thank you to all the dedicated staff from the breakfast crew to housekeeping and the front desk for making the remainder of our stay memorable. We deeply appreciate their warm hospitality and dedication to guest satisfaction. Highly recommended for anyone looking for a serene getaway in Ubud.

My stay at The Westin Resort & Spa Ubud was nothing short of phenomenal. From the moment we arrived, we were greeted with genuine smiles, warmth, and hospitality that continued throughout our entire stay. Every single staff member we encountered treated us exceptionally well and made us feel truly welcomed and cared for. I have stayed at many hotels and resorts over the years, but I can honestly say that I have never experienced this level of consistent service and hospitality. The staff at The Westin Ubud truly set a new standard for me. And then there was the food! During my stay, I was introduced to a local Indonesian dish, nasi goreng, and it completely changed my life! 😂 I enjoyed it so much that I actually went on a “nasi goreng hunt” around Bali, trying it at different local restaurants. After all of that, I can confidently say that the best nasi goreng I had was right at the hotel’s Tall Trees restaurant. It was absolutely incredible. Breakfast was equally exceptional. A special thank you to Adid, who took such wonderful care of us. He was incredibly attentive, thoughtful, and seemed to anticipate anything we needed. His level of service was a perfect example of what made our experience at The Westin so memorable. As I write this review, we are finishing the remainder of our Bali stay at Umana in Uluwatu. While Umana undoubtedly has beautiful and luxurious villas, I keep finding myself talking about The Westin. The level of service, warmth, and quality of food we experienced there was simply unmatched. It says a lot when you leave a beautiful resort and find yourself wishing you were back at the previous one! My only regret is that I didn’t stay longer. Thank you to the entire team at The Westin Ubud for making our stay so memorable. You didn’t simply provide us with a beautiful place to stay—you made us feel genuinely welcomed and cared for. The next time I visit Bali, there is no question where I’ll be staying. The Westin Ubud will absolutely be my home away from home. Thank you for an unforgettable experience! ❤️

Room is spacious and great, unfortunately the air conditions seems shared with the bathroom, since i am going with 2 kids seems have to always turned off first during their period when they are going to a bath since its cold. Bed is comfy and nice, credits to bagas in front office that helps us and assist us during our stay. Aprilia also giving great service and hospitality during our breakfast time for our stay for 3 nights there. Some input feedback : 1 . If you had a staff in kids clubs maybe the staff should be selected for people that are bubbly and love talks with kids not some introvert and when time got activity only say okay now time for activity and thats it. Comparing with my 2nd stay at marriot nusa dua terrace / renaissance the service there for kids clubs is top notch and the staff are very engaging with the kids... which make them having fun where i believe that is the purpose to have kids clubs right? 2. During my stay on june 25th-28th seems the staff is short on hand. When we asked for help on vallet it took super long time and some of the staff we meet at front in concierge seems really young... it took really long time... 3. In breakfast on noodle stations,we asked for certain instructions about our food i dont know seems the staff there got some problems or having a bad day. Because my request is not being given and i have to repeat 2-3 times before even in bahasa before she seems like snapped out and understand because of the younger one assist then... Overall i can't gave all max star since we got those several issue. Hopefully it would be improved in the future.