The Ungasan Clifftop Resort

The room was spacious and modest, and the view of the ocean and beach was amazing. The food was okay, and the Sunday's BBQ was by far the best meal I had during my entire time in Bali. Unfortunately, the service was very disappointing. On my first night, I repeatedly told the butler that I wanted to see the sunset. I mentioned it multiple times, but he kept taking his time. By the time I finally arrived at the beach, the sunset was already gone. I was extremely disappointed and ultimately had to fire the butler. The shower also did not work for three days. I repeatedly reported the issue, but I was told that it was working when it clearly was not. I had also pre-planned the Uluwatu fire dance with the hotel, and the hotel arranged transportation for me. However, when I arrived, the ticket they provided was invalid. I was already very sick, yet I had to wait about 1.5 hours and stand in line for the next show at 7 PM. I felt like I was going to pass out several times. Unfortunately, the show itself was terrible, which made the whole experience even more frustrating. On my third night, I had reservations for the Queen Bed area at Sundays, but I was not allowed down because I didn't have my card with me. I had to walk all the way back to my room to get it. There were a lot of steps, and having to make that trip while I was sick was extremely difficult and frustrating. While the room and views were nice, the poor service and multiple issues significantly impacted my stay. Unfortunately, I would not stay here again and cannot recommend this property. The level of service was simply not what I expected.

As wedding planners, we know that a beautiful wedding is never the work of one person—it is the result of an incredible team working tirelessly behind the scenes. Our recent wedding at The Ungasan reminded us exactly why this venue is so special. To Anin, thank you for being such an exceptional partner throughout the entire planning journey. From our very first conversation until the wedding day itself, you were always patient, responsive, thoughtful, and solution-oriented. Your professionalism gave us confidence every step of the way, and your calm presence made even the busiest moments feel effortless. Working with you was truly a pleasure. A heartfelt thank you as well to Pak Desu, Pak Yanta, and the entire Food & Beverage team. The level of care, attentiveness, and teamwork shown throughout the celebration did not go unnoticed. Every request was handled with warmth and efficiency, and it was evident that everyone genuinely cared about creating the best possible experience for our couple and their guests. As planners, we deeply appreciate partners who don't just do their job, but who genuinely care. Collaborating with a team that shares the same passion for excellence makes all the difference, and The Ungasan is truly fortunate to have such dedicated people behind every celebration. Thank you once again for your partnership, your trust, and your unwavering support. We are grateful to have worked alongside all of you and look forward to creating many more unforgettable weddings together. With gratitude, J'adore Wedding & Event Team

We spent three incredible days at The Kayon Valley Resort, and it was truly one of the most luxurious and exceptional travel experiences we have ever had. The resort itself is stunning, beautifully maintained, peaceful, and surrounded by breathtaking scenery. Every detail of the property reflects a commitment to excellence, and the level of service is unlike anything we have experienced in our many years of travel. What made our stay especially memorable was our butler, Nara, who went above and beyond for us time and time again. He arranged transportation, booked a day for us at Sunday’s Beach Club, delivered breakfast, coordinated laundry service, and was always available whenever we needed assistance. He was incredibly flexible and adjusted plans whenever needed, making everything seamless and stress-free. At one point, an aggressive monkey tried to steal our breakfast on our patio, and Nara came running to help us immediately. The true measure of exceptional hospitality came on our final day when my husband, Tim, became ill before our long journey back to the United States. Nara quickly arranged for a doctor to come directly to our room, where Tim was able to receive an IV and medical care. The manager of the butler team also personally came to our room to check on him and make sure we were doing okay. What impressed me most was how genuinely cared for we felt. While Tim was resting and recovering, I spent a day at the beach, and I never worried because I knew Nara was checking in and making sure he was taken care of. The level of personal attention, kindness, and compassion was extraordinary. We have traveled extensively around the world, and I can honestly say this is one of the finest resorts we have ever visited. The service was impeccable, the facilities were beautiful, and every member of the staff made us feel welcome and valued. Thank you, Nara, and thank you to everyone at The Kayon Valley Resort for making our stay so special. We will never forget it and hope to return someday.

The The Ungasan Clifftop Resort was honestly amazing. Such a great idea for larger groups like ours or couples looking for a romantic stay. The views are unreal—right on the cliffs looking out over the ocean, and it never gets old. The villas are super spacious, clean, and really comfortable. Private infinity cliffs edge pool and our room had a private plunge pool, plenty of space, and everything just feels relaxed and easy. Staff were beautiful - friendly, helpful, and always around when you need them. The beach club, Sundays Beach Club, is a massive highlight. Clear water, good food, and just a great place to chill for the day. Overall, it’s one of those places where everything just works. Easy, relaxing, and definitely worth it. Would go back in a heartbeat.