This Marriott resort is an excellent venue for luxury and relaxation. The rooms and suites are very spacious and very clean. Due to the age of the resort and location by the sea, some things might need renovation but the design and architecture for indoors and outdoors is still very attractive. The breakfast is focused in Chinese and Japanese recipes mostly but it is of a great quality and good taste and there are also enough “European - Friendly” foods. The highest asset of the hotel is the personnel. Everyone is very helpful, polite and always with a big real smile. Congratulations to everyone and especially to Mr Dylan (manager) who helped as a lot with some issues we faced during our stay and he resolved most of them. Many thanks also to Mr Hendra (breakfast restaurant) for his assistance every morning his politeness and smile. I hope I will be able to visit this resort again in the future. I definitely recommend it.
The Ritz-carlton, Bali
Address: Jalan Raya Nusa Dua Lot #3, SawanganAvailability
Facilities
Reviews
The Ritz Carlton Bali is a beautiful resort, but what stood out was the exceptional service we received. Both Ariana and Yudi made our experience so memorable. Ariana and his culinary team are the best in their field. They were very accommodating of my allergies, and even made a dish off of the menu for me during the breakfast buffet. They also made the best avocado toast I have ever had! Ariana deserves recognition for how talented and kind he is. We will not forgot his generosity. Yudi served us for 3 meals at the Beach Grill. He showed incredible hospitality. He remembered our preferences and ensured we had the best tables each time! He is such a sweet and caring person. He even greeted and served us at our final breakfast. We are grateful to have met him! -Melissa & Josh
We had an amazing family vacation at The Ritz-Carlton, Bali, staying in the luxurious 3-Bedroom Cliff Villa. Everything exceeded our expectations—from the beautiful villa and spectacular views to the exceptional dining and world-class facilities. What made our stay even more memorable was the outstanding service from our butler, Pande. He was incredibly friendly, professional, and always willing to go the extra mile to make our stay perfect. The genuine hospitality of the entire team made us feel truly welcomed. We would definitely recommend this resort to anyone looking for a luxurious and relaxing getaway in Bali.
We stayed here for two nights to celebrate my birthday, and it was an unforgettable experience! We were upgraded to a beautiful pool suite, and I was so happy to receive a lovely birthday cake as well. Thank you so much for making my birthday so special 🥹 The view from the lobby was absolutely stunning, and our room was gorgeous, spacious, and luxurious. Every staff member was kind, welcoming, and always greeted us with a warm smile. Their genuine hospitality and thoughtful service made our stay truly wonderful. I would especially like to thank Novi at the front desk. She helped us with several arrangements regarding our room and was incredibly kind and caring. I truly appreciate everything she did for us 🫶😊 We had such an amazing stay and will definitely come back. I can’t wait to visit again!
Unfortunately, my stay at this hotel was very disappointing and did not meet the standards I would expect from a Ritz-Carlton property. First of all, the room felt very outdated, and many things in it were either worn out or falling apart. It clearly needs renovation and better maintenance. Secondly, the ocean/beach experience does not match the way it is presented. I specifically chose this hotel because I wanted to swim in the ocean and because I like the Nusa Dua area. However, in reality, swimming in the ocean is almost impossible. The hotel has installed barriers that keep the water level very shallow, and the ocean is not suitable for proper swimming. Thirdly, I was charged for champagne at breakfast, even though I had been told that it was included. This is very disappointing. Either the restaurant staff are misleading guests, or they are simply not properly trained and informed. In either case, this is unacceptable for a hotel of this level. Finally, I was not allowed a late check-out, despite having membership status and despite the fact that the hotel seemed far from full. This was also disappointing and made the overall experience feel even less premium. The only positive point I can mention is that the hotel staff were generally very nice and polite as people. However, despite that, the property itself clearly does not live up to the Ritz-Carlton standard.
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