Swiss-belresort Pecatu

Honestly, a 3-star hotel, not 4-star!❗️ After almost a week here, I can give a fair review. On the first day I honestly wanted to give 1 star, on the second maybe 2, but after the full stay I think 3 stars is the most objective rating. The main issue is maintenance. Our room was spacious, but the rooms honestly look like they’ve survived a small war 😅 rust/corrosion in the shower, peeling and damaged finishes and worn-out details everywhere. They are desperately in need of renovation and definitely don’t feel 4-star. The worst incident was with the water: while I had shampoo in my hair, the cold water suddenly disappeared and only very hot water remained. I had to go to reception wrapped in a towel. I then tried the pool shower - and the same thing happened there. The staff were very kind and tried to help, but this is a serious infrastructure issue.. Breakfast was honestly very disappointing: extremely limited choice, no cheese, no cold cuts, instant coffee, and on several occasions even the coffee cups were visibly dirty. I noticed it often enough that I eventually started inspecting every cup before using it 🤪 Also, the gym advertised as a hotel facility is actually separate and requires extra payment - even hotel guests do not have free access. The positives are the beautiful pool and garden area and, above all, the wonderful staff - genuinely kind, friendly and helpful. In fact, the reason I am giving 3 stars instead of 2 is mainly because of the lovely staff and the pleasant pool area. Overall, this would be a perfectly acceptable 3-star hotel, but in my opinion it does not match 4-star expectations. ★★★☆☆

The hotel is amazing! The staff are nice and help with everything that we need. I even had a birthday and they made me a special day. They brings balloons and cake, and fruits and flowers. It was really amazing. The room and the hotel are clean and quiet. The pool is the and also the gym. And the breakfast was good and tasty.

Stayed here for 1 night during our Uluwatu trip. The location is really good and probably the best thing about this hotel. Unfortunately, we came on a weekend when there were several weddings happening, so the lobby was busy and we had to wait quite a while for the lift. The lift also had a bad smell, which wasn't very pleasant. The room itself was spacious and clean, but the AC smelled musty, like it hadn't been cleaned for some time. Since the room didn't have a window, it also felt quite humid. Because of that, one of us ended up catching a cold, although of course we can't say for sure what caused it. Breakfast was just okay. Since one of us wasn't feeling well, we took the porridge, but it was more like soft rice than actual porridge. For a hotel that costs IDR 2 million per night, we expected the breakfast to be better. The staff were friendly throughout our stay, so we appreciated that.

Nice helpful staff very kind, had breakfast there and there was a good variety of delicious food. Extremely comfortable beds and clean rooms. Modern design in room easy to relax here . Clean towels . It’s located near very very good beaches with waves to die for ! And incredibly beautiful views.They waited for me and my family in the reception to check in even when we arrived pretty late from the airport. My only take is that the elevator has a really strong lemon smell. Extraordinary views tbh . The pool is spacious and relaxing. Me and my family truly had a blast and would consider coming here again and again . I recommend!