Klapa Resort

We had a very pleasant stay at Klapa Resort. The hotel is beautiful, peaceful, and the atmosphere is really relaxing. The room was comfortable and we truly enjoyed our time here. A special thank you to Cahya for being so kind, welcoming, helpful and professional throughout our stay. Your kindness really made our experience even better. Thank you to the whole team for the hospitality. We would be happy to come back again!

​Had a wonderful stay at Klapa Resort! The property itself is beautiful and well-maintained, offering a calm and relaxing ambiance throughout. The location is unbeatable—having easy, direct access to Dreamland Beach makes exploring effortless, and the cliffside rooftop views overlooking the ocean are breathtaking. Above all, the standout feature is the team: the staff are exceptionally helpful, kind, and always ready to assist with a warm smile. Highly recommended for a peaceful getaway!

I don’t usually leave negative reviews because I understand how much work goes into running a business. However, the situation my sister and I experienced was so frustrating that I feel it’s important to share it. My sister and I made a reservation on July 11, but we accidentally selected the wrong dates. It was our mistake, as our flight to Bali was scheduled to arrive almost a month later. As soon as we realized the error, we contacted the hotel immediately. We were not asking for a refund—our only request was to change the reservation dates. The only response we received was that it was not possible, without any clear explanation. The communication throughout the process was extremely disappointing. It often took several days to receive a reply, and by the time they responded, our reservation dates had already passed. As a result, we lost the full amount of our booking. I understand that every hotel has its own policies, but I expected much better customer service. In my country, businesses usually do everything they reasonably can to help customers who make an honest mistake and report it immediately. Unfortunately, that was not our experience here. It is a real shame because this situation could have been handled very differently with timely communication and a genuine willingness to help. We accepted that the original mistake was ours, but what disappointed us most was the lack of customer service and empathy throughout the entire process.

From check in to checkout everything was smooth. The staffs from lobby to the room all were supportive and cooperative. We have requested a good view and noise less room. They literally gave their best effort to provide one. Thanks to the crew. If you're planning your trip including the Savaya Club access package then note that the club access through Klapa Resort package only applicable after you check in and before 05:00 PM and only on weekdays.