Fantastic resort with really good food. We have stayed at another similar resort in Nusa Dua in the past but the food at Grand Hyatt is next level up. The Japanese restaurant was exceptional and the Water Court was also amazing for breakfast and dinner. Service at the pool was good. Ari was our favourite! He was so attentive and helpful! Will be back!
The hotel is a quintessential Balinese. Located in a very nice part of Nusa Dua, only a few minutes walk away from shops and restaurant at the nearby open-air mall. The grand size of the resort itself is breathtaking and the surrounding gardens, water features and (some) native animals truly captures that picturesque holiday paradise. Although the hotel is an older establishment, and seeing other reviews about the room, we in particular are very happy with the room. Its spacious, clean, very nicely designed and have all the amenities we could think of. Its not modern stereotypically plain and sterile looking a newer hotel room would be, it is however detailed and wonderfully have a balinese feel. The downside: At the time of our visit (July) the hotel is way too busy and over capacitated with family and in particular young children. Most of the time the swimming pool is run over with kids and their very "rowdy" parents. This drops the impression of it not feeling like a 5 star establishment and more like a 3 star one. There is also a long line (and a queue) entering the breakfast areas at peak times in the morning. Although we have not waited longer than 10 min to be seated, but still could be managed better (maybe serving same breakfast buffet option in the other restaurants in the complex). If it wasnt for the crowd, I think we would given more star for our stay but seeing that we couldn't enjoy one of the major part of the hotel (the pool) it was just a little bit of a disappointment.
Stayed for 5 nights through Luxury Escapes as part of our 10th wedding anniversary trip. The resort grounds are beautiful and the staff were friendly, but the rooms were disappointing. We changed rooms from the north wing to the south wing because of a strong musty smell, but the replacement room had the same issue - suspect the poor aircon/ventilation system. The bathrooms also had visible black mould in the shower, and with no exhaust fan they stayed damp. The pools were consistently overcrowded, and during our stay the hotel hosted a loud evening event until around 10 pm. Guests were only notified on the day via a letter left after room service on the day Food and drinks were mixed. Some cocktails were great, while others tasted like mocktails. The breakfast "juice" tasted more like cordial than fresh juice. Japanese and Italian restaurant was our favourite, but they need to be booked as soon as you arrive. Unfortunately, we also came down with gastro during our stay. Pasar Sengol was cool with great performances. One final disappointment was that we were celebrating our 10th wedding anniversary, but there was no acknowledgement from the hotel throughout our stay. Even a small gesture or greeting would have gone a long way. Overall, Grand Hyatt Nusa Dua has a fantastic location and beautiful gardens, but the maintenance issues, overcrowding, and lack of attention to detail meant it didn't feel like the five-star experience we expected.
We stayed here as a large family group for a 70th birthday. The resort itself is beautiful, the pools are fantastic, you are never bored, and the food is all very tasty (Pasar Senggol is a must-do!). The day-to-day staff are lovely. The location is also excellent with its close proximity to Bali Collection for easy shopping Unfortunately, coordination for our special occasion was deeply frustrating. The staff seem rigidly trained with zero outside-the-box flexibility - the exact opposite of 5 star service. We were told a single large table was impossible (16), yet we saw other big groups accommodated. We offered to pay extra for a special birthday setup but received no help. While they kindly thought to arrange a "Happy Birthday" note for the room, they mistakenly set up the wrong rooms. On the actual birthday night, despite booking months in advance, we were shoved into a dark area of the restaurant with no lighting and non-existent service just to try and accommodate a larger table, which still wasn’t big enough. Advice for future guests: 1. Definitely do the all-Inclusive package - the food quality makes it totally worth it. 2. Book dinners well in advance. Secure your reservations before you even arrive. If you do get stuck, speak to the restaurants directly rather than relying on the lobby booking desk or WhatsApp. We were told multiple times via WhatsApp that no tables were available, only for the restaurant itself to directly confirm they had space. 3. Pre-book a pool or beach cabana. Arrange this a day or so in advance so you don't have to worry about rushing down early to grab a spot. It takes the pressure off your morning, and secures a great base for the day. 4. If you don't have a dinner booking on your arrival night and the restaurants are full, head straight to the sports bar for a quick bite so your hungry kids don't have to wait until after 8pm to eat. Avoids a very stressful arrival experience. Would we come back? Yes, but only as a small family group. Not as a big group.
The hotel, it's location, the several hotel areas and the service are just excellent. Nusa Dua and the Grand Hyatt is the right place if you are looking for a worryless holiday where everything is taken care off. It's also a pleasant stay for families and kids. There's a lot to do and the staff is just very friendly and service minded. Kids are well taken care of at the kids club and teenclub so parents can have a couple of hours to themselves. We only had b&b in our reservation because we like to try the traditional Balinese and Indonesian cuisine, infact just a few steps from the hotel there is a lovely area with all kinds of restaurants and shops where you can enjoy authentic food and have nice nights out. We also tried some of the restaurants at the hotel but in our opinion the local restaurants outside the resort were better. Breakfast was great though and overall service very good. The beach is easily accessible and very pleasant to stay at. It's clean and you even have service at the beach. You can perfectly swimm in the sea or take a long walk along the beach side. The different pools are also very nice, one busier than others so you have whatever suits you best at the time. We look back at some wonderful days spent at the Grand Hyatt!
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