Courtyard By Marriott Bali Nusa Dua Resort - Chse Certified

This place is incredible. Truly feels like you transfer to somewhere magical! Every detail was done well, and was made even better by the incredible staff. Nusa Dua feels like a special wee bubble as it is, but the Courtyard feels like it's own one too. The highlight here really is the pool, and the multiple pools you have access to. This made swimming and just relaxing by the pool feel different each time. The Pool Bar area was awesome, great food and drink options, happy hour was great too! The kids club is awesome, a really big and welcoming space with lovely ladies there. Our boy was 18 months so too young to be in there by himself, but we had a Nanny one day and she spent most of the day with him in there which was ideal for her to have some space for fun activities with him too. The beach area and Bali Collection are really close, 10 min walking distance and a nice walk too, or there's free shuttles. Highly recommend going to Bali Collection for dinners as cheaper than resorts and more variety. Our room was huge and felt like we weren't cramped in a small hotel room. Overall, this place is truly amazing. We would 100% return. It is worth every penny to be able to slow down, relax, and just enjoy doing not a lot!

Good family stay, but lacks the 5-star touch for long stays ​We stayed here for two weeks as a family of four (with two children). Overall, it was a correct and decent stay, but several details fell short of what you would expect from a 5-star resort. ​The Positives: ​Kids Club & Staff: Our children enjoyed the friendly staff and the creative activities, which always started on time. ​Facilities & Shuttle: The hourly beach shuttle was very practical (though it’s also an easy 20-minute walk), and housekeeping kept the room clean daily. ​The Negatives & Areas for Improvement: ​Lack of attention for long stays: We felt the hotel is mostly geared toward short stays. No special care was shown for our 14-night stay, and being strictly charged 100,000 IDR for an accidentally broken glass at checkout felt a bit petty. ​Organization issues: We booked a bike tour, arrived early, and were told to wait in the lobby, but the team completely forgot about us. ​Daily life details: There was very little entertainment during the day or evening, so there is not much to do except walk to the nearby Bali Collection mall. Also, while the creative activities at the kids club were great, the rest of the time the children were mostly left playing on video game consoles. ​Food & Housekeeping: Breakfast was good but felt repetitive after two weeks. On-site dining prices are quite high, close to Parisian standards. Finally, housekeeping frequently made mistakes, leaving only 2 towels instead of 4 after changing them. ​Conclusion: A decent hotel with good points, but these accumulated minor issues justify why it doesn't fully feel like a true 5-star experience yet.

**Pros:** * **Spacious & Activity-Packed:** The hotel is huge with plenty of functional space and a ton of free activities to choose from. * **Great Amenities:** It features a massive swimming pool, a gym, a kids' club, and ample parking. The room amenities are fully complete, and the bed is incredibly soft and comfortable. * **Excellent Service:** The staff are lovely, friendly, and very hospitable. * **Diverse Breakfast:** The breakfast buffet offers a wide variety of options **Cons / Things to Note:** * **Food Taste:** While there are many breakfast choices, the flavor didn't quite suit our palate. * **Room Location Matters:** * For our first 2 nights, we stayed in **Room 3004**, which was quite noisy due to its proximity to the restaurant and foot traffic from passing guests. * For the last 2 nights, we moved to **Room 1002**, which was excellent! It was peaceful, quiet, and well away from the crowds. "If you have children or toddlers, I highly recommend this hotel. It’s perfect for kids!"

We had a really enjoyable and amazing stay at Courtyard by Marriott Bali Nusa Dua Resort. Even before our arrival, the reservation team reached out via email to warmly welcome our stay, which already made us feel well taken care of. We also had very pleasant digital interactions with Tasya Amelia, who was incredibly helpful and attentive throughout. Upon check-in, we were warmly welcomed by Ning at the front desk. She patiently ran through all the details of our stay, making everything clear and comfortable for us. To our surprise, Tasya personally came by to say hi and escorted us to our room, which was such a thoughtful gesture. As we were celebrating our anniversary, housekeeping beautifully decorated our room and even created a lovely mirror painting for us. F&B also prepared a fresh coconut and a tasty strawberry cake, which made the celebration even more special and memorable. We had dinner at Dapur Santai and thoroughly enjoyed the meals served. My husband especially loved the gnocchi — it was his first time trying it and he truly enjoyed it. Another small gesture we truly appreciated was from the beach attendant, who kindly allowed us to board the shuttle back to the hotel even though it was occupied with towels and supplies. It may seem simple, but it reflected the team’s genuine care and hospitality. What stood out the most during our stay was the hospitality of all the staff we encountered — from the concierge, front desk, F&B team, pool attendants, and beach attendants. Everyone was genuinely friendly, warm, and always smiling. The only small disappointment was that we were unable to join the hotel activities due to our external plans, but that simply gives us another reason to come back again in the future. Thank you to the entire team for making our anniversary stay so memorable!