Bali Tropic Resort & Spa

We booked Bali Tropics Resort with Luxury Escapes and we had the most amazing time. Our room was huge and clean exactly like in the picture. The staff were very polite and extremely helpful and told us everything we needed to know. We loved the food. Breakfast, lunch and dinner was included in our deal. There were so many different dishes we could choose from. The pancakes and waffles were made fresh each morning and were incredible. The fruits were amazing. I could go on and on. Lunches and dinners were always at different locations with so many different dishes and bbq’d meats as well. Entertainment every night was so good. Standout dinner on the lawn that looked like a wedding venue with traditional Balinese dancing was amazing! The hotel was traditional Balinese style which made the whole experience better. I would pick this location and resort every time over a more modern resort. The pool and pool bar was great where we got to meet so many people and the bar tender made the best cocktails. Staff communication was great. If there was an issue that would be there right away. And the welcome fruit was special and because it was our anniversary they had a beautiful chocolate cake ready for us with Happy Anniversary on it. So special. We will be back every year as we have never experienced anything like this before! Thank you so much to all the staff who went out of their way to make our stay very memorable! 💛💛💛💛💛

We stayed at Bali Tropic Resort for the second half of our honeymoon. Thankfully, our first hotel in Ubud had completely exceeded our expectations, because unfortunately this stay was a bit disappointing. While the resort is set on a beautiful beachfront and has lovely tropical gardens, the hotel itself feels quite dated. We also found the food in the main restaurants to be below average, the gym was a real disappointment with outdated equipment and poor maintenance, and overall the resort didn’t live up to what we had expected from the photos and reviews. One area that absolutely deserves praise, however, is the spa it was a 10/10. The treatments, atmosphere, and therapists were exceptional, and it was easily one of the highlights of our stay.The resort itself is very large and offers plenty of facilities and activities. However, the biggest issue was communication. When we checked in, we were simply handed our room key and escorted to our room by a lovely staff member. At no point did anyone explain the resort, its amenities, or the daily activities available. It wasn’t until I tried to rent a bicycle one evening and was told rentals had already closed that I discovered there is a daily activity schedule with many complimentary and paid experiences. Midway through our stay, we also found out there is a free shuttle to Bali Collection. Until then, we had been paying for Grab taxis every day because no one had mentioned this service. We had booked a Club Room, and surprisingly, no one explained the benefits that came with it. We had breakfast at the main buffet on our first morning and honestly struggled to find much that appealed to us. It was also extremely busy and noisy. Later, after reading online reviews from other guests, I discovered that Club Room guests have access to breakfast on the rooftop, afternoon tea at 5 p.m., and the rooftop pool. Once we found this out ourselves, our experience improved dramatically. It was quieter, more relaxing, and much more enjoyable. These are wonderful benefits, but guests shouldn’t have to discover them by reading internet reviews after they’ve already checked in.I want to make it very clear that this is not a criticism of the staff. Every staff member we encountered was hardworking, kind, and eager to help whenever we asked. Our criticism is directed at management and the check-in process. A simple five-minute explanation of the resort, its facilities, the activity schedule, shuttle service, and Club Room privileges would have completely changed our experience. Since this was our honeymoon, it also would have been lovely if it had been acknowledged in some small way. Even a simple “Congratulations” or a handwritten note would have made us feel special. Instead, it felt like just another reservation. The true highlight of our stay was the rooftop Club Lounge team. Every single person working there from the chefs to the bartenders and waitstaff was exceptional. Their warmth, professionalism, and genuine kindness made us look forward to every breakfast and evening visit. They consistently went above and beyond, and they are the reason we left with positive memories of the resort. We appreciated them so much that we tipped each of them 100,000 IDR every day because they truly deserved it.Bali Tropic Resort has so much potential. The property is beautiful, and the staff are wonderful. With better communication during check-in, improvements to the dining experience and facilities, and a little more attention to guest experience especially for special occasions like honeymoons this resort could be outstanding. I genuinely hope management takes this feedback on board because the people working there deserve it.

After just a few hours at Kubu Indah, you'll feel a new sense of energy building within you. A beautiful resort featuring an amazing spa, private villas, charming bungalows, a professional diving center, and a beachfront bar that looks as if it has been lifted straight from a tropical paradise. Wake up to stunning ocean views and experience one of the most breathtaking sunrises you can imagine. At Kubu Indah, the outside world simply fades away.

The hotel setting itself is beautiful, the gardens are gorgeous however bear in mind it is old and the basic rooms are basic. We booked a 'Club Room' and paid the extra for it because of the privileges that come with that. The club rooms are located in a new wing which has 3 floors of new hotel rooms, they are not inn the old style like you may expect from this style of hotel. They are very nice indeed although the bathtub and shower are in the room and the toilet is just a separate glassed off area next to the bath and shower and the vanity is in the main room. We don't really like this kind of setup as we are older and like some privacy. There is a lil porch area on the lower floor and balconies on the upper floors. We had an idea there was a separate pool for the club rooms and asked a staff member in the grounds who told us there isn't another pool. We went to breakfast in the main breakfast area and met some people who asked what we got for the extra we paid for the club room. We said 'nothing', they said but you have a rooftop pool and restaurant? We then went adventuring and found on the 6th floor a beautiful infinity pool and restaurant above the club rooms. The staff told us they have breakfast there for club room members but hardly anyone comes for breakfast (that's because there's no way of finding out about it). We were very disappointed to say the least. We complained to the manager as there was no sign about the pool, absolutely no information in the room to say breakfast was upstairs and that it needed to be ordered the day before. We were only there for one night so didn't get the benefit from the club room we paid for. As we spoke to the Manager, we were having a pizza and indicated that The location is good, just away from the Bali Collection, a short taxi ride away. The path along the beach is fabulous for walking without traffic and bikes etc.Sadly the staff are not educated about the amenities of the hotel, especially the Club rooms but the Manager said they will implement this going forward.