Leonardo Hotel Augsburg

The hotel is mostly excellent. Our request for separate beds was taken into account. The breakfast was varied and delicious. Our room was clean and the mattresses were just the right firmness. The pillows were heavenly. The room had a working cooling system, which made it easier to stay in the hot weather. The only disturbing thing was the smell in our room, which indicated an indoor air problem. I woke up stuffy in the morning.

The staff was lovely, 24 hour easy check in even though we checked in late. The rooms were very hygienic and comfortable.

Rooms were very comfortable and the location was great, but the service Was progressively getting worse each night we stayed. My family and I stayed there with a massive group for my father’s college reunion. And I guess there were a few employees who have had enough of our entire group as there were so many of us. I understand that it can get overwhelming when there are about 100 people in one place at once. Especially when we are foreigners from the Philippines, But that doesn’t mean a little kindness is too much. Even when we weren’t altogether we would still get poor service as if they wanted nothing to do with us. Waiting to order a drink and the bartender completely ignoring me and then eventually telling me to order at the front then a minute later I can hear him taking an order from a German man straight away. Telling us that we weren’t allowed the breakfast when we paid for it and came in a package. And when we just wanted some water and either the attendants telling us to drink it from the taps? We just wanted some bottled water… Would’ve been a great hotel, but the service became poor as time went on, just a bit disappointed to be treated this way. I know big groups can be too much and hard to do crowd control. But being rude isn’t a way to respond to it.

I have stayed at this hotel several times before, but this time I was quite disappointed. The rooms were very warm (it didn’t matter how much you adjusted the temperature), and the services that were previously offered have been reduced, especially the contents of the minibar. Both fruit and water were unavailable at reception, and there was no replenishment despite the heat. Otherwise, the staff are generally helpful.