Tidy rooms, good location, easy parking, everything you expect for the price. The big difference between this place and the others is the staff. Especially the restaurant/bar staff in the evenings. As a solo work traveller they were so welcoming, actually talked to me and made me feel like a regular local. They also make exceptional cocktails! The staff are the reason I will be back, and will recommend to colleagues.
Everything about the stay was good - The only thing I would make a comment on is the food and the price of the food relative to quality. The price of the food resembles closer to fine dining (because of the portion sizes - which are small). I would suggest either lower price and keep food the same, or improve portion sizes and quality.
I had a wonderful stay at Sebel. I was there for a EXPO at the Due Drop Centre so location was key. Room was spotless and I had a room with kitchenette which was so handy. The bed was so comfortable and the room great heating and the room spacious and so comfortable. the breakfast selection was also amazing such beautiful presentation and variety. Service and welcome at the Reception was exceptional - the service standard is fantastic.
Great place. Stayed for one night in March and everything was impressive. Access through the back, where the front desk is avoided, is awesome. Will be my go to next time I'm in NZ. Julius and Joel were top notch, just like everyone else, chef, bar staff and front staff. Don't change a thing.
I recently stayed at The Sebel in Manukau for 8 nights and unfortunately left very dissatisfied due to a serious issue. During my stay, I developed multiple bed bug bites, which began appearing partway through the trip and continued daily. This significantly impacted my comfort and wellbeing and is something no guest should experience. I checked the bed at the time and didn’t notice anything obvious, but the bites and their pattern are very concerning as I ended up with new bites everyday. I also paid extra for a larger room with a kitchenette, expecting a higher standard of comfort and cleanliness given the additional cost. In addition, housekeeping was inconsistent. Despite placing the “make up room” sign on the door, our room was not cleaned daily. On most days, I had to call reception myself to request that housekeeping attend to the room, which was inconvenient and disappointing. While I want to note that some aspects of the hotel were good, for example, the staff were polite, the bed was comfortable, the location was excellent as it was near shops and central to most places. There was also parking available on site. Overall, while there were positives, the combination of bed bug bites, inconsistent housekeeping, and the premium price paid for the room makes it difficult for me to recommend this hotel. I hope management takes this feedback seriously and addresses these issues to prevent future guests from having a similar experience.
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