Sunrise Garden Suites

It was a pleasure to stay at Sunrise Gardens in Albany this past weekend. The apartments are just delightful! Spacious, beautifully appointed and have all the amenities that you need to be self contained. Really nice kitchens and bathrooms. Comfy beds. Shay and Gary provided excellent service. Shay is a delight and nothing was too much trouble. Always greeting you with a warm smile.

I really enjoy staying at this hotel apartment. The staff are very friendly, welcoming, and always helpful whenever I need anything. The hotel is clean, comfortable, and well maintained, which makes it a very pleasant place to live. I especially enjoy the peaceful view at the back of the property. It’s a comfortable and relaxing place, and the staff make the experience even better. I’m very happy with my stay and would definitely recommend this hotel apartment.

We stayed 2 nights and what a lovely experience. From the moment we walked into reception the staff were amazing, very welcoming and friendly. We were lucky to be in a forest view room and it was lovely. Nice to have a full kitchen available if we needed it. We found the bed very comfortable and had a great sleep. Plenty of underground parking which is always good. Supermarkets etc are only a 5 minute drive away and we enjoyed a delicious meal 800m down the road at Gao. We will absolutely be returning next time we’re in Auckland. Thanks team, it was amazing

I stayed at this hotel for 6 nights, and unfortunately it was one of the WORST nightmare hotel experiences I've ever had. From the first day, I started feeling extremely itchy. I reported it to the reception immediately, and this should be visible on the hotel's CCTV. The receptionist said they would send housekeeping, but nothing was properly resolved. On Day 2, my son was sitting on the sofa in the afternoon when he suddenly started feeling itchy on his arms and back. Again, this can be verified through the hotel's CCTV. I reported it to reception for the second time. Housekeeping came with nothing more than a spray bottle. They did not thoroughly inspect the room, vacuum, or take any meaningful action. That night, around 12:00 AM, I got up to use the bathroom. When I returned to bed, I saw a small black insect crawling on the bedsheet. I immediately woke my son and checked the bed carefully. We found at least five bugs hiding around the mattress and the headboard. It was absolutely horrifying. I called the hotel, but they simply told us to wait until the next morning. I then contacted Trip.com for assistance. Eventually, at around 2:00 AM, the hotel moved us to another room on the second floor. By then I was so traumatized that I couldn't sleep until almost 5:00 AM. The following morning, I requested a full refund for my 6-night stay because I had already been experiencing itching since Day 1 and had reported it multiple times. However, the hotel only refunded 3 nights and offered nothing more than a simple "sorry." To make matters worse, I found the reception staff to be unfriendly and lacking empathy throughout the entire situation. I chose this hotel because of its good reviews, but my experience was completely different. It was extremely disappointing and traumatic. I am writing this review because I don't want other travelers and families to go through what we experienced. I sincerely hope the hotel takes this issue seriously, thoroughly inspects every room, and improves both its hygiene standards and customer service. May be Pest controlled