Total disappointment - buyer beware! Promoted as as boutique hotel with a Superior Suite. Not even 2 chairs in the room, small, no milk in fridge, no evening drinks with hors d'oeuvres as promised inclusions, no yoghurt or chia pudding as promised breakfast inclusions, noisy - old home with no double glazing or insulation between 2 stories. Not value for money and an insult to 5 star standards. Cannot recommend.
Giving a 3-star review for business ethics. I booked a room a long time in advance. In the intervening period the operator of the hotel went out of business. The new operator, despite knowing about my reservation, declined to let me know in advance that I would need to pay again for the room. They waited until we were checking-in to communicate the news... by which time of course it's going to be hard to make alternative arrangements. Not blaming the staff... but the management should take a look in the mirror.
We had a lovely stay here for a mini getaway over the weekend. Staff were so friendly and accommodating, it's a nice quiet area but very handy to great restaurants. The room itself was beautifully appointed, and had everything you need. The bed was extremely comfortable! The included breakfast was served in room and was very delicious (and generously portioned), as was the coffee. We will definitely be returning next time we are in Auckland. THANK YOU
Our experience at Hotel Fitzroy was a great way to end our trip to New Zealand. The staff were very attentive and allowed us to check into our room early, and additionally prioritised our breakfast due to an early flight. The decor in our room (Campbell Suite) and the main hotel is fantastic, the bed is super comfortable and the bathroom was spacious and well designed. The hotel is in a great area of town (Ponsonby) with lots of shops, bars and restaurants, although I recommend booking the restaurants in advance. We had a very memorable stay!
Pros: The decor of the room is very nice, with 3m ceilings and large windows that open. The bathroom is spacious and the underfloor heating is a nice touch. Cons: There is much not to like. The hotel is noisy and we could hear people walking in the halls and upstairs at all hours of the night. The room appears spacious because of the high ceilings, but in fact is quite small. There is only one chair and a tiny table (for two people) wedged into a corner right next to the bathroom door. The room we had (Campbell Suite) overlooked a side yard where the hotel's bags of laundry were prominently on display, and the other window overlooked the street which was very busy with cars. There is only street parking available (and not necessarily near the hotel), with no drop-off area, so be prepared to walk if you don't get lucky finding a spot. Staff presented themselves as pleasant, but seemed put out with basic requests. Not sure about the security, as someone tried to open the door to our room in the middle of the night. It could have been another guest thinking it was their room, but it also could have been someone from outside the hotel. We were looking forward to our stay and expected Hotel Fitzroy to deliver a luxury experience, but we were totally disappointed.
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