Hotel Duxton Hotel Auckland

I am writing this to warn future guests about a severe safety hazard in this hotel's underground car park. Upon arrival, I paid a $50 parking fee and proceeded to the underground garage. As I drove through the roller gate, the gate malfunctioned and dropped directly onto my vehicle (Mercedes-Benz SL 43), causing physical damage on bonnet..When I reported this dangerous equipment failure to hotel management, they offered no apology. Management refused to take responsibility, citing a waiver form to deny liability and directing me to handle it through my own insurance.The lack of maintenance on their parking gates poses a genuine physical danger to guests, and the management's total disregard for customer safety and service is unacceptable. I have fully documented the incident with photographs and am pursuing the matter formally. The experience I had with Parkside Hotel was the worst day of my life.. I paid for under undercover safe parking got my card as soon as I took my car to go and scan it the gate went up within five seconds the gate dropped on my car as I was driving in.. three more seconds if I don’t reverse my car on time I would’ve been dead the wind screen would’ve smashed And I wouldn’t be here today.. I went n told the staff there when I told him straight away he saw everything on the camera he took videos of it I asked him to send it to me several times not once you sent it to me… Proceed with extreme caution if parking a vehicle here. I’m very lucky that I am alive today. And the gate dismiss the windscreen… I had a shit birthday it was like the worst day for me day… In the swimming pool was dirty and there was bird shit everywhere on the balcony… And the staff were so rude…I was in shock was and I was scared in tears… The staff I checked in with was nice .. vikash from management was really nice and even offered me a complimentary room to come and have a better experience next time… but the area manager I don’t think she should be every Manager at all she was not helpful one bit n rude… I said to the lady I could’ve been dead if I didnt reverse my car fast enough the windscreen would’ve smashed… this is the hotel’s property they should make sure that it’s safe for customers…

I had a very enjoyable stay at Parkside Hotel & Apartments and felt it offered great value for money. The room was comfortable, and I especially loved the Spa Room. Having a private jacuzzi was a wonderful way to relax after a long day. The heated pool was another highlight, especially during winter. It felt like a little onsen experience in Japan, and I found myself spending quite a bit of time there. The view overlooking the park was peaceful and refreshing, with plenty of greenery despite being in the city. The location is also convenient, with many places within walking distance. What really made my stay memorable was the staff. The housekeeping team, both the gentleman and the lady who looked after my room, were always kind, polite, and friendly. I did not get their names, but they truly deserve recognition. The Filipino receptionist, I believe her name was Janine, and the other Asian gentleman at reception were exceptional. They were welcoming, accommodating, and consistently went the extra mile, not only for me but for other guests as well. It was lovely to see such genuine hospitality. The only areas for improvement would be that the hair dryer in my room was not working, and some parts of the hotel feel a little dated. However, these were minor issues compared with the excellent service and overall experience. Overall, I would happily stay here again and recommend Parkside Hotel & Apartments to anyone looking for a comfortable stay with outstanding customer service and great value for money.

Great city get away for me and my 12yr old son at the Parkside Hotel. Great view, had a handy kitchenette, very spacious room, comfy bed, aircon and fabulous spa bath! Close to aotea square and the civic, we look forward to staying again

We cannot agree with most of the recent bad reviews. For sure the aircon doesn’t work right know, which can be annoying with 30 degrees, we haven’t had any issue with 25. And they do take a deposit at the check-in which you will get returned after check-out. But for the price value I wouldn’t complain: 1. It’s a really good positioned hotel: 1 min from Queens st. A couple of min. From Newmarket 2. Very quiet with the balconies facing the park 3. It isn’t the newest hotels but: the bed is really comfortable. The rooms have balconies! The shower is a whirlpool and they have a hottob and swimming area outside. 4. The service is excellent and the rooms are very clean I would appreciate it if the duvet would be properly inside a sheet and not on top of one without a cover. And having a toilet brush inside the bathroom. Very European of me maybe. But it does have its advantages ;)