Fable Auckland, Mgallery

The location is very good and convenient. However, the hotel entrance is quite small, and the reception area is also relatively small. The room was generally clean, but the towels looked outdated. There was also a stain on the bathrobe and another stain on the decorative bed throw at the foot of the bed, which was disappointing for a five-star hotel. The room was on the smaller side—comfortable for one person, though it can feel tight if you have large luggage. Another issue was the room phone. It was visibly dirty and didn’t have any instructions for contacting reception or room service. There were no labels or guidance on which number to dial, so I had to guess, and none of the obvious options worked. Nowadays, even basic hotel phones usually have clear instructions, so this was surprisingly inconvenient. I was disappointed that the room didn’t include basic amenities such as a vanity kit, shower cap, toothbrush, or toothpaste. These are small details, but they’re standard expectations at this level and make a noticeable difference to the overall guest experience. I asked if it would be possible to move to the same room category with a balcony, but the receptionist declined, because I hadn’t booked directly with the hotel, even though I am an Accor Live Limitless (ALL) Classic member. Although I understand the policy, it was still a little disappointing. It also seemed that my room was interconnected with the room next door, as I could clearly hear conversations and other noise from the guests, which affected the overall comfort of my stay. If you’re expecting a nice view, you may want to consider another option. The room mostly overlooks the neighboring building’s air-conditioning units and service pipes, with very little of Queen Street actually visible.

Beautiful, chic, paris like feeling to it. Great service, the staff are so lovely and accomondating. Location is so good, and quiet rooms even though right in the city. Bed was comfortable and food excellent. Def recommend!

All style, no substance! This is not a 5 star hotel as there are 4 star hotels with significantly better experiences than this one. Comfort and cleanliness levels were ok. Service quality was atrocious. I don't appreciate my time being wasted having to chase up and make basic requests for the room and services we paid for. One example was our tv didn't work which we reported on our first night. This took several follow ups from our end as various staff kept passing the buck between front desk and maintenance/IT over 4 days. No one took responsibility to rectify the situation. It turned out the chrome cast had been stolen from our room and that was the end of it. Too bad, so sad.

Stayed in a Junior Suite and a little disappointed in the service with having to request on a constant basis for things like coffee, tea and water to be restocked on a daily basis. The doonah quilt was 🤮 See photo! Gym is horrific with water not being restocked and it's quite sad with a single bike, 2 treadmills and one bench. The sauna is absolutely filthy and I left within 10 mins when it failed to heat up to a temperature worth waiting for. You got a better temperature rise from the stuffy gym. Cookes restaurant was nice for food, but expensive. Presentation was great, the entrees are not their strength, but mains and desserts are. Given no parking nearby, you must use the vallet service at 65NZD per day. Unlimited calls, but quite an upcharge. Location is incredible. This place is a self acclaimed 5 star but I would put it no higher than 3.5 due to the state of the hotel. Spend your money wisely.